FAQs
Frequently Asked Questions (FAQ)
1. Ordering & Shopping
Giftlab offers a wide selection of flowers, gifts and hampers for personal, family and corporate gifting.
You can browse our collections by product type, occasion or gifting need, including hand bouquets, table flowers, condolence flowers, funeral wreaths, baby hampers, gourmet hampers, chocolate gifts, cakes and desserts, balloon bouquets, gift add-ons and more.
We also offer bespoke hampers, flower subscriptions, corporate gifting and corporate flower services for customers with more specific requirements.
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Useful Links:
Corporate Orders
Corporate Flowers
Flower Subscription
Our Offer
You can browse Giftlab by flower, hamper, gift, occasion or product category.
You can also use the website's search function to look for a particular product, flower, gift, brand or keyword.
If you cannot find what you are looking for, our Customer Care team can also help you explore suitable alternatives or customised options.
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Useful Links:
Contact Us
Simply browse our products, select the item you would like to purchase, choose the available options and add it to your cart.
At checkout, you will be asked to provide the delivery and recipient details, select your preferred delivery date and time slot, add your personal message and complete payment.
Once your payment has been successfully processed, your order will proceed for processing.
For customers who need assistance with a customised gift, bulk order or special request, you may also contact our team before placing the order.
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No. You do not need to be a registered Giftlab member to place an order.
However, creating a Giftlab account is recommended if you purchase from us regularly. An account makes it easier to view your order history, manage your details and participate in the Giftlab Rewards programme.
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Yes. While we encourage customers to use our website for straightforward orders, you may contact us by WhatsApp, phone or email if you need assistance.
This can be particularly useful for:
- customised hampers
- bulk or corporate orders
- urgent or unusual requests
- orders requiring special arrangements
- customers who are unsure which product is suitable
For straightforward online purchases, ordering through the website is generally the fastest and easiest way to secure your preferred product and delivery date.
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Yes. You can select your preferred delivery date during checkout, subject to product availability and the delivery schedule applicable to your destination.
Ordering in advance is recommended for important occasions, particularly during busy periods such as Valentine's Day, Mother's Day, Chinese New Year, Hari Raya, Deepavali, Christmas and other major festive periods.
For urgent or same-day orders, please refer to the delivery availability shown for the product or contact our team.
Yes. You may purchase multiple products, but orders involving different delivery addresses or recipients may need to be placed as separate orders so that each delivery can be scheduled and processed correctly.
For large numbers of recipients, multiple locations or corporate gifting campaigns, please contact our Corporate Concierge team. We can assist with coordinating bulk orders and delivery arrangements.
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This depends on the status of your order.
If your order has not yet been processed, contact us as soon as possible and we will check whether the additional item can be added or whether a separate order should be placed.
For urgent or same-day orders, we recommend contacting us immediately rather than assuming an amendment can be made.
If the additional item requires a separate delivery arrangement, additional delivery charges may apply.
Please contact us as soon as possible if you need to change the delivery address.
We will check whether the change can still be accommodated based on the order's processing and delivery status. Additional delivery charges may apply if the new address results in a different delivery zone.
Once an order has been dispatched or is already with our delivery team, changes may no longer be possible.
You may contact us as soon as possible if you need to amend or cancel an order.
Whether we can make the change depends on the product, delivery date and whether preparation or delivery arrangements have already begun.
For customised, perishable or time-sensitive orders, changes or cancellations may be subject to specific conditions.
Our team will advise you on the available options based on the status of your order.
We aim to make your order as close as reasonably possible to the product photograph and description.
However, fresh flowers, seasonal products, food items and certain gift components may vary according to availability.
For floral arrangements, natural differences in flower size, colour, maturity and seasonal availability are also part of what makes each arrangement unique.
Where a substitution is necessary, we aim to maintain the overall style, quality and value of the product.
For specially requested colours, flowers or gift components, please let us know when ordering and our team will advise what is possible.
Yes.
If you have a particular budget, recipient profile, colour scheme, brand requirement, product preference or presentation idea, let us know.
Our team can recommend suitable products or develop a bespoke hamper or customised gifting proposal according to your requirements.
For corporate, festive or bulk gifting, we can also work from your estimated quantity and budget to propose suitable options.
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2. Delivery Information
Giftlab delivers flowers, gifts and hampers across Malaysia, with delivery coverage depending on the product and destination.
For local deliveries, we provide same-day delivery within selected areas of Klang Valley, while many non-perishable gifts and selected products can be delivered to other parts of Peninsular Malaysia, Sabah and Sarawak.
Some products have specific delivery coverage or minimum order requirements, particularly fresh flowers and larger arrangements. The applicable delivery area and charges will be shown during ordering or confirmed by our Customer Service team.
For international delivery, please refer to International Orders or contact us before placing your order.
Yes. Same-day delivery is available for selected flowers, gifts and hampers within our eligible Klang Valley delivery areas, subject to product availability, delivery capacity and the applicable order cut-off time.
Because some products require preparation or have different delivery arrangements, same-day delivery is not available for every product or destination.
For urgent orders, we recommend placing your order as early as possible. If you are unsure whether your chosen product can be delivered today, please contact our Customer Service team before ordering.
Yes. Giftlab offers delivery to many destinations across Peninsular Malaysia, Sabah and Sarawak, depending on the product.
Fresh flowers and other perishable or fragile items may have different delivery requirements, minimum order values or destination restrictions. Non-perishable gifts and hampers are generally more suitable for nationwide courier delivery.
For outstation orders, please allow additional time for courier delivery. Some products require a minimum of 3 working days for delivery outside Klang Valley.
For destinations or products where delivery eligibility is unclear, our Customer Service team can advise before you place your order.
Yes. Giftlab provides international flower and gift delivery through our network of trusted associate florists around the world.
Customers can select their destination country and browse the products available for that location. Because international orders are fulfilled by local florist partners, the available products and delivery options may differ from those offered in Malaysia.
For destinations where a suitable ready-made product is not available, you can also submit a Custom International Request, and our team will assist in finding a suitable option based on your destination, occasion and budget.
Giftlab's international delivery service covers selected countries through our network of associate florists, with the available product range depending on the destination.
To make ordering easier, you can select your destination country on our International Delivery page to view the products currently available for that location.
Our international catalogue can change as our florist partnerships develop, so if your destination is not currently listed, please submit a Custom International Request and our team will check what can be arranged.
Yes. If you cannot find a suitable product for your destination, you can submit a Custom International Request.
Simply provide your destination country and city, recipient details, occasion, preferred delivery date and budget. You may also upload a reference image if you have a particular style or arrangement in mind.
Our international gifting team will review the request and coordinate with an appropriate local florist partner to recommend a suitable option.
International orders are coordinated by Giftlab with our trusted associate florist partners in the destination country.
The process is:
1. Choose your destination country
2. Select an available flower or gift
3. Provide the delivery and recipient details
4. Giftlab coordinates fulfilment with our overseas florist partner
Because the order is fulfilled locally in the destination country, the final arrangement may vary slightly according to local flower and product availability. Our florist partner will aim to maintain the overall style, colour palette and value of the selected design as closely as possible.
Giftlab provides delivery seven days a week, including public holidays, subject to product availability, destination and delivery capacity.
Our current delivery window is 9:00am to 9.00pm for eligible local deliveries. However, the actual delivery timing available for your order may depend on the product, destination and delivery schedule selected at checkout.
For business addresses, hospitals, hotels and other venues with specific operating hours, please provide the recipient's available hours and any relevant delivery instructions when placing your order.
Yes. You can select or request your preferred delivery date when placing your order, subject to product availability, delivery coverage and available delivery capacity.
We recommend ordering in advance for important occasions and peak periods such as Valentine's Day, Mother's Day, Chinese New Year, Hari Raya, Deepavali and Christmas.
For customised, seasonal or large corporate orders, additional preparation time may be required.
Giftlab generally cannot guarantee an exact delivery time because deliveries are affected by traffic, weather, order volume, recipient availability and routing.
Where available, you may select a preferred delivery time window during checkout. We will do our best to deliver within the selected window.
If the delivery is time-sensitive ā for example, a surprise presentation, corporate event, funeral, hotel arrival or special celebration ā please contact us in advance so our team can advise on the most suitable arrangement.
Delivery charges depend on the product, destination, delivery method and applicable delivery zone.
Giftlab provides free delivery within our designated Free Delivery Zone. Deliveries outside this zone but within Klang Valley may incur a delivery charge calculated according to distance and delivery method.
Additional charges may also apply in certain situations, such as:
- remote or difficult-to-access destinations
- redelivery requests
- address changes after dispatch
- special delivery requirements
- destinations outside the standard delivery zone
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Where an additional charge is required, our team will advise you before proceeding or provide a secure payment link where applicable.
If our delivery team is unable to complete a delivery because the recipient is unavailable, the address or access information is incorrect, the venue is closed, or delivery instructions cannot be followed, our team will contact the recipient or customer where possible to arrange the next appropriate step.
A redelivery charge may apply depending on the reason for the unsuccessful delivery and the destination.
For time-sensitive deliveries, please ensure that the recipient's contact number, delivery address and relevant access instructions are accurate before placing the order.
For residential deliveries, our delivery team may contact the recipient to arrange a suitable way to complete the delivery, depending on the circumstances.
Where appropriate, the gift may be left with an authorised person such as a family member, receptionist, security desk or building management, subject to the delivery location and the recipient's instructions.
If delivery cannot be completed, our team will contact the customer or recipient to determine the next step. Additional delivery charges may apply for redelivery.
For flowers and other perishable products, we strongly recommend providing a recipient who can receive the gift during the selected delivery window.
Yes, we can deliver selected flowers and gifts to hospitals, funeral homes and other sensitive locations, subject to the venue's delivery rules and the product being suitable for the destination.
For hospital deliveries, please provide:
- hospital name
- ward or department, where applicable
- patient's full name
- patient's contact number, where appropriate
- room or bed number, if permitted
- any relevant hospital delivery instructions
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For funeral homes, wakes or memorial venues, please provide the venue name, recipient/deceased's name and the relevant contact person where possible.
Some hospitals, medical facilities and funeral venues may restrict certain flowers, food, balloons or delivery methods. Our team will advise if there are any known restrictions.
Yes. We regularly deliver flowers, gifts and hampers to offices, hotels, event venues and other business locations.
For business or hotel deliveries, please provide the recipient's:
- full name
- company or hotel name
- building and unit/floor information
- contact number
- reception, concierge or department details where applicable
- preferred delivery date and time window
For hotels, it is helpful to provide the guest's check-in date and reservation name where appropriate.
For offices and business premises, we recommend scheduling delivery during normal operating hours and providing any security, loading bay, parking or reception instructions.
Yes. If you would like to send a gift without revealing your identity to the recipient, please indicate this clearly when placing your order or contact our Customer Service team.
We will not disclose your name or personal details to the recipient unless required for delivery or by law.
However, the recipient may still need to provide information or confirmation required to receive the delivery.
Selected orders may be available for self-collection from our Giftlab studio in Ara Damansara, subject to prior arrangement.
Our studio is primarily where Giftlab orders are prepared and checked before delivery, and personal consultations are available by appointment.
If you would like to collect an order rather than have it delivered, please contact our Customer Service team in advance to confirm availability and collection arrangements.
Internal links:
Delivery Area
3. Flowers & Products
We aim to make your order as close as reasonably possible to the product photograph and description.
However, fresh flowers, fruits, seasonal products and other natural or perishable items can vary in colour, size, shape and availability. Presentation may also vary slightly depending on the selected size, current stock and the florist's interpretation of the design.
For fresh floral arrangements, we will always aim to maintain the overall style, colour direction, quality and value of the design shown.
Where a product is subject to availability or seasonal variation, any necessary substitution will be made in accordance with our product substitution policy.
Where a product offers specific options, you can select your preferred flower colour, size or other available choices directly on the product page.
For arrangements that do not offer selectable options, you may contact our Customer Service team with your preferences. We will do our best to accommodate requests such as colour preferences or particular flower types, subject to availability.
Because fresh flowers are seasonal and supply can change, specific flowers or colours cannot always be guaranteed.
For example, some current Giftlab products offer selectable flower colours, while personalised orchid arrangements invite customers to advise their colour preferences in advance.
Where a product offers specific options, you can select your preferred flower colour, size or other available choices directly on the product page.
For arrangements that do not offer selectable options, you may contact our Customer Service team with your preferences. We will do our best to accommodate requests such as colour preferences or particular flower types, subject to availability.
Because fresh flowers are seasonal and supply can change, specific flowers or colours cannot always be guaranteed.
For example, some current Giftlab products offer selectable flower colours, while personalised orchid arrangements invite customers to advise their colour preferences in advance.
Fresh flowers, fruits, chocolates, food products and other seasonal items may occasionally become unavailable because of seasonal conditions, supplier availability or changes in stock.
When this happens, Giftlab may substitute the unavailable item with a similar or higher-value alternative, while keeping the overall style, quality and value of the original order as close as possible.
For floral arrangements, substitutions may involve a different flower variety, colour shade or foliage depending on what is available at the time.
For food hampers and other gifts, substitutions may also be necessary for products that are unavailable, restricted or unsuitable for the destination.
Where a significant change is required, our Customer Service team will advise you where appropriate.
Fresh flowers are natural products, so their colour, size, shape and bloom stage can vary from one season, farm or shipment to another.
Availability can also be affected by weather, growing conditions, harvest cycles, imports and supplier stock.
As a result, the exact shade or size of a flower may differ slightly from the photograph shown online. Our florists select the best available blooms while keeping the arrangement's overall colour direction, style, balance and value in mind.
This is particularly relevant for seasonal or imported flowers.
Some flowers and products are seasonal and are only available during particular periods of the year.
Availability can depend on growing seasons, weather, imports, harvest conditions and supplier stock. Popular seasonal flowers such as peonies, tulips and certain exotic varieties may therefore have limited availability.
Giftlab updates its floral selections according to what is available and suitable at the time. When a seasonal item is unavailable, we may recommend a suitable alternative with a similar look, colour direction and value.
We use fresh-cut flowers selected for quality, presentation and suitability for the arrangement and delivery requirements.
Our florists work with established suppliers and prepare arrangements as close to the delivery date as practical. Flower freshness can vary depending on the variety, stage of bloom, season, handling and environment.
Our goal is not simply to deliver flowers that look beautiful when they arrive, but to select and condition blooms so they can be enjoyed for as long as reasonably possible after delivery.
Giftlab's current Store Guide specifically states that floral designs are created with delivery practicality, freshness, longevity and aesthetic balance in mind.
The Flower Subscription service similarly describes its flowers as premium, market-fresh blooms that are conditioned before delivery.
Fresh flowers typically last around 3ā7 days or longer, depending on the flower varieties used, their stage of bloom, the surrounding environment and the care they receive.
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Some hardy varieties may last longer, while more delicate or seasonal flowers may have a shorter vase life.
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To help your flowers last longer, follow the care instructions provided with your arrangement and keep the flowers in a suitable indoor environment away from excessive heat and direct sunlight.
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Giftlab's Flower Care Tips currently states that most floral arrangements last 3ā7 days or longer, depending on the flowers, environment and care.
A little care can significantly extend the life of fresh flowers.
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For the best results:
- Keep flowers in a cool indoor environment away from direct sunlight, strong heat and drafts.
- Avoid placing them directly under air-conditioning vents.
- Handle flower heads as little as possible.
- Keep the vase or floral container clean.
- Top up the water regularly for arrangements that require it.
- Remove wilted flowers or foliage when necessary.
- Follow the specific care instructions provided with your arrangement.
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Some arrangements use floral foam or flower food and may require different care from loose flowers in a vase.
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Giftlab also provides flower-care information to help customers keep their arrangements fresh for longer.
Giftlab offers different size and price options so customers can choose an arrangement that suits their budget and the occasion.
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The size, volume, flower varieties, foliage, materials and overall presentation may vary according to the selected option.
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A higher-priced option generally allows our florists to use more flowers, larger blooms, premium varieties, additional foliage or more elaborate presentation, depending on the design.
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Our aim is to maintain a balanced overall presentation and value at each price point rather than simply adding a fixed number of flowers.
When a product is available in different sizes, each size is designed to provide an appropriate overall proportion and presentation rather than simply enlarging the same arrangement.
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The number of stems, flower varieties, foliage, wrapping, vase or container and overall scale may change according to the selected size.
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Product photographs are therefore intended to illustrate the style and presentation direction of the arrangement, while the actual proportions may vary between sizes.
Availability and substitution policies can vary according to the type of product.
For fresh flowers, substitutions may involve flower varieties, colours or foliage.
For hampers, food gifts and other products, an individual item may occasionally need to be replaced because of supplier availability, seasonal availability, delivery restrictions or stock shortages. Where substitution is necessary, Giftlab will aim to provide an alternative of similar or higher value while maintaining the overall quality and purpose of the gift.
Some products may also have specific substitution information stated directly on their product page.
For example, Giftlab's current fruit products explain that seasonal fruit varieties may vary while maintaining quality and value, while some hampers specify that restricted or fragile items may be replaced with similar or higher-value alternatives.
Internal links:
Flower Talk
4. Gifts, Hampers & Customisation
Yes. Selected Giftlab hampers can be customised to suit the occasion, recipient, theme or gifting requirements.
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Depending on the hamper, customisation may include changing the ribbons, accessories, festive trimmings or presentation. Some hampers can also be adapted from one occasion to another ā for example, a festive hamper may be refreshed as a Thank You, Congratulations, New Home or appreciation gift.
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The type and extent of customisation depends on the hamper and the products involved. For requests beyond the options shown on the product page, please contact our Customer Service or Corporate Team before placing your order.
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This is directly supported by current product pages. For example, Giftlab states that the Auspicious Oriental Hamper can be customised after Chinese New Year by replacing festive accessories and trimmings for another occasion. Similar wording appears across several hamper products.
Yes. Giftlab offers a range of greeting and personalised cards that can be added to selected flowers and gifts.
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Depending on the card, you can provide your personal message for professional printing, and some personalised cards can also include the recipient's name.
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Card options and prices vary according to the design and size selected. Available cards will be shown as an add-on where applicable.
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Current Giftlab card products explicitly offer personalised message printing, with some designs including the recipient's name on the envelope.
Yes. Selected Giftlab flowers, hampers and gifts can be accompanied by additional gifts such as chocolates, balloons, cakes, greeting cards and other thoughtful add-ons.
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Available add-ons depend on the main product, delivery location and current stock. Where applicable, available add-ons will appear on the product page or during the ordering process.
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For example, current Giftlab product pages offer add-ons including Anniversary Balloons, Birthday Balloons, Congratulations Balloons, Chocolate, Gourmet Cake and Thoughtful Gestures.
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For larger or customised combinations, please contact our team for assistance.
Yes, you may let us know your preferred colour, theme or presentation style, and our team will do their best to accommodate your request, subject to availability.
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For fresh flowers, specific flower varieties or exact colours cannot always be guaranteed because availability can vary by season, supplier and market conditions.
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For hampers and gifts, requests may include changing ribbons, accessories, festive trimmings or other presentation elements where the product allows it.
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For more extensive styling or bespoke requirements, please contact our team before placing your order.
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This is supported by current products that allow colour selection or invite customers to provide preferences, as well as hampers where ribbons and accessories can be customised.
Yes, selected festive hampers can be adapted for other occasions by changing appropriate ribbons, accessories and festive trimmings.
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For example, a festive hamper may be refreshed as a Thank You, Congratulations, New Home, appreciation or other celebration gift, depending on the hamper.
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Please contact our team if you would like to change the occasion or presentation of a particular hamper.
Fresh flowers, fruits, chocolates, food products and other seasonal items may occasionally become unavailable because of seasonal conditions, supplier availability or changes in stock.
When this happens, Giftlab may substitute the unavailable item with a similar or higher-value alternative, while keeping the overall style, quality and value of the original order as close as possible.
For floral arrangements, substitutions may involve a different flower variety, colour shade or foliage depending on what is available at the time.
For food hampers and other gifts, substitutions may also be necessary for products that are unavailable, restricted or unsuitable for the destination.
Where a significant change is required, our Customer Service team will advise you where appropriate.
Yes. Giftlab can assist with bespoke hampers and customised gifting projects, particularly where you have a specific budget, recipient profile, occasion, theme or quantity in mind.
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Our team can help recommend suitable products, presentation and add-ons based on your requirements.
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For corporate, festive or bulk gifting projects, we can also develop customised gifting solutions based on your budget, quantity and branding requirements.
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For a bespoke request, please provide as much information as possible, including:
occasion
- approximate budget
- quantity required
- recipient profile
- preferred products or brands
- theme or colour preference
- preferred delivery date
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Our team will then advise on suitable options.
Yes. Giftlab provides customised gifting solutions for corporate customers, including bespoke hampers, branded or themed gifts, festive gifting campaigns and bulk orders.
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Corporate customisation can be developed around your:
- budget
- quantity
- recipient profile
- occasion
- preferred brands or products
- colour/theme
- presentation requirements
- company branding, where applicable
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For larger projects, our Corporate Concierge team can assist with quotations, product recommendations, custom proposals and delivery coordination.
Yes. Giftlab can assist with multiple-recipient gifting projects, including corporate and festive campaigns where different recipients may require different gifts, messages or delivery addresses.
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For larger orders, we recommend contacting our Corporate Concierge team before placing the order so we can coordinate product selection, personalisation, recipient information and delivery arrangements efficiently.
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For individual online orders, different delivery addresses may require separate orders or coordination with our team.
For selected bespoke and corporate gifting projects, Giftlab can explore customised presentation and packaging options according to the project requirements.
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Depending on the order, this may include customised ribbons, accessories, presentation elements or other branding touches.
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Availability, minimum quantities, lead time and additional costs depend on the type and scale of the request.
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For corporate or bulk projects, please contact our Corporate Concierge team with your requirements so we can recommend suitable options.
Giftlab understands that gifts are often sent directly to the recipient, and we aim to keep the gifting experience appropriate for the occasion.
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For standard online orders, order and payment information is handled through our ordering and payment system rather than being presented as part of the gift itself.
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If you have a specific request regarding invoices, pricing information or corporate documentation, please let us know when placing your order and our team will advise on the appropriate arrangement.
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For corporate orders, quotations, invoices, purchase orders and other procurement documentation can be coordinated separately with our Corporate Concierge team.
5. Payments & Promotions
Giftlab offers several secure payment options for both Malaysian and international customers.
Malaysian customers
You can pay using:
- Credit and debit cards
- FPX online banking
- Selected Malaysian e-wallets, including Touch 'n Go eWallet, GrabPay and Boost
- Bank transfer
- QR payment
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International customers
You can pay using:
- Visa
- Mastercard
- American Express (AMEX)
- UnionPay
- JCB
- Other supported international cards through our international payment gateway
- PayPal, where available
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Corporate customers may also arrange payment through company credit cards, purchase orders, corporate invoicing, approved credit facilities or secure payment links, subject to the applicable requirements.
Yes. Giftlab accepts major credit and debit cards, including:
Visa, Mastercard, American Express (AMEX), UnionPay and JCB, subject to the card and payment gateway being supported.
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For international customers, card payments are processed through our international payment gateway.
Once payment is successfully completed, your order will normally be confirmed automatically and proceed for preparation.
Yes. Malaysian customers can pay securely using FPX online banking.
FPX allows you to pay directly from your participating Malaysian bank account. Giftlab's current payment information lists major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, Bank Islam, AmBank, Alliance Bank and Bank Rakyat, together with other participating banks.
FPX payments are normally confirmed promptly once the payment has been successfully completed.
Yes. Giftlab supports selected Malaysian e-wallet payment options, including:
- Touch 'n Go eWallet
- GrabPay
- Boost
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Where supported, e-wallet payments are processed through our secure payment gateway and payment confirmation is normally immediate.
Yes. International customers can pay using supported international credit or debit cards, including Visa, Mastercard, American Express, UnionPay and JCB.
PayPal is also available for customers who prefer to pay through their PayPal account, subject to availability.
International card payments are processed through Giftlab's international payment gateway, while PayPal provides an alternative payment option for customers who prefer it.
Yes. Customers who prefer manual payment can pay by bank transfer or supported QR payment.
For bank transfer, Giftlab currently accepts payments to:
Maybank Berhad
Pods & Petals Giftlab (M) Sdn Bhd
Account No. 5141 7843 0949
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CIMB Bank Berhad
Pods & Petals Giftlab (M) Sdn Bhd
Account No. 8001514962
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After making payment, please upload your payment receipt through the order/payment confirmation page or email it to sales@gift-lab.com.
Your order will be processed once payment has been successfully verified.
Yes. Giftlab uses secure third-party payment gateways and encrypted payment processing to protect your payment information.
Our checkout uses SSL encryption and PCI-compliant payment processing, with payment information handled through the relevant payment gateway rather than stored directly by Giftlab.
For your security, always make payment through the Giftlab website or through an official secure payment link provided by our team.
For online payments such as credit or debit cards, FPX and supported e-wallets, successful payment will normally result in:
- An Order Confirmation page on the website, and
- An Order Confirmation email sent to your registered email address.
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For bank transfer and QR payments, your order may remain Pending Payment until Giftlab verifies the payment.
If you do not receive an order confirmation after making payment, please check your email's spam or junk folder and contact our Customer Service team if necessary.
If your payment cannot be completed, please try the following:
- Try the payment again using the same method.
- Choose another available payment method.
- Contact our Customer Service team for assistance.
- For eligible orders, request a secure payment link from our team.
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Your order may remain in Pending Payment status until payment is successfully completed.
Payment failures can occur because of bank authentication, insufficient credit limits, card restrictions, network interruptions or other payment-provider issues.
Yes. Giftlab can provide a secure payment link for customers who prefer to complete payment outside the standard checkout process.
Payment links are particularly useful for:
- customised gifts and hampers
- corporate orders
- bulk or festive orders
- phone or WhatsApp orders
- additional delivery charges
- customers who require assistance completing checkout
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Depending on the payment link provided, available payment methods may include cards, FPX and e-wallets.
If your order has not yet been processed, please contact us as soon as possible.
Depending on the order status, our team may be able to:
- provide a new secure payment link,
- change the payment method, or
- assist with completing the outstanding payment.
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Once an order has entered processing or fulfilment, options may be more limited.
Giftlab's standard online checkout is designed for payment using one payment method per transaction.
If you need to combine payment methods ā for example, part card payment and part bank transfer ā please contact our Customer Service or Corporate Team before making payment. We will advise whether an alternative arrangement can be made for your order.
If you accidentally make a duplicate payment or pay the wrong amount, please contact Giftlab as soon as possible with your order number and payment reference.
Our Finance team will verify the transaction and advise whether the appropriate resolution is a refund, additional payment or account credit.
For refunds, please see Returns, Refunds & Guarantees.
If you have a valid Giftlab promo code or voucher, enter the code in the coupon/promo code field during checkout and apply it before completing your payment.
The applicable discount will be reflected in your order total if the voucher conditions are met.
Promotional codes may have specific conditions such as:
- minimum purchase value
- eligible products or categories
- expiry date
- maximum discount
- one-time use
- customer eligibility
- one voucher per transaction
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Please check the terms of each promotion before applying the code.
If your promo code or voucher is not being accepted, please check that:
- the code has been entered correctly;
- the voucher has not expired;
- your order meets any minimum spending requirement;
- the products in your cart are eligible;
- the voucher is intended for your account or customer group, if applicable;
- the voucher has not already been used;
- another voucher or promotional discount is not already being applied.
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Giftlab generally allows one voucher per transaction, and some vouchers cannot be combined with other promotional codes or discounts.
If the code should apply but does not, please contact us before completing payment so our team can check the promotion.
Yes. Giftlab Rewards allows members to earn Reward Points from eligible purchases and redeem points for Giftlab vouchers.
The current Rewards programme awards 1 Reward Point for every RM1 spent, with points calculated according to the programme's eligible purchase rules. Points can be redeemed through the My Rewards section of your Giftlab account.
For full information about earning, redeeming and expiry of Reward Points, please visit Giftlab Rewards.
6. Corporate Orders
A Giftlab Corporate Account is designed for businesses that regularly purchase flowers, gifts, hampers or other gifting solutions from us.
Corporate Account customers can benefit from dedicated account support, corporate pricing, bulk-order assistance, Giftlab Rewards, customised gifting solutions and, subject to approval, corporate credit facilities.
A Corporate Account is particularly useful for companies with recurring gifting requirements, multiple purchasers, festive campaigns or ongoing employee and client gifting.
Complete our Corporate Account Sign-Up Form and provide your company and contact details, estimated spending and areas of interest.
If you are applying for a credit facility, additional supporting documents such as your company profile and SSM/business registration documents may be required.
Our Corporate Team will review your application and contact you after assessment.
If you already have a Giftlab customer account, please contact our Corporate Team so we can advise on converting or associating your account with our corporate services.
Corporate benefits and credit facilities may require additional company verification and approval.
Corporate orders can be placed through several channels, depending on the type and complexity of your order:
- Online through the Giftlab website
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Through your dedicated Corporate Account contact, where applicable
For larger, customised, festive or project-based orders, we recommend contacting our Corporate Team so that we can assist with product selection, quantities, pricing, delivery requirements and other arrangements.
Yes. Companies with multiple purchasers can nominate authorised users for their corporate gifting requirements.
For companies with several departments or branches, we recommend discussing your purchasing structure with our Corporate Team so we can advise on the most practical arrangement for ordering, account servicing and billing.
We support a wide range of corporate gifting requirements, including:
- Employee appreciation gifts
- Client and VIP gifts
- Festive hampers and gifts
- Flowers for employees, clients and business partners
- New baby, congratulations and get-well gifts
- Condolence and sympathy arrangements
- Appreciation gifts
- Media and partnership gifts
- Corporate event gifting
- Large-scale festive and bulk gifting projects
- Tender-based corporate gifting projects
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Whether you need a small number of personalised gifts or a larger gifting campaign, our Corporate Team can advise on the most suitable solution.
Yes. We handle bulk and high-volume corporate gifting projects, including festive campaigns and larger employee or client gifting programmes.
For larger orders, we can assist with product selection, quantities, customised packaging, delivery coordination and project requirements.
Bulk discounts may be available depending on the product, quantity and overall order value.
There is no single minimum quantity that applies to every corporate order.
Minimum quantities, pricing and production requirements may vary depending on the product, level of customisation, packaging requirements and delivery schedule.
For larger or customised projects, please share your estimated quantity and requirements with our Corporate Team so we can advise accordingly.
Yes. Festive gifting is one of our corporate services, including campaigns for occasions such as Chinese New Year, Hari Raya, Deepavali and Christmas.
For larger festive programmes, we can assist with product selection, bulk quantities, customised packaging, corporate branding and delivery coordination.
For high-volume or tender-based projects, early planning is recommended, particularly during peak festive periods.
Yes. Corporate gifting does not have to be one-size-fits-all.
Our Corporate Team can help you plan gifting according to factors such as:
- Recipient profile
- Department or business relationship
- Occasion
- Budget
- Quantity
- Dietary or religious considerations
- Preferred gift type
- Corporate branding
- Delivery requirements
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For larger programmes, we can help coordinate multiple gift selections within the same corporate project.
Yes. For larger corporate projects, our Corporate Team can assist with quotations, product selection, customisation, order coordination, delivery arrangements and corporate billing requirements.
For complex projects, we recommend providing your requirements as early as possible so the team can confirm product availability, pricing, preparation time and delivery arrangements.
Giftlab's current payment information also states that the Corporate Concierge team can assist with formal quotations, purchase order coordination, consolidated billing and customised proposals.
Yes. Approved Corporate Account customers may receive corporate benefits and preferential pricing, depending on the type of order and applicable corporate terms.
These may include:
- Corporate account discounts
- Bulk or volume discounts
- Festive project pricing
- Special quotations for larger projects
- Customised proposals
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The actual discount depends on the products, quantities, project requirements and agreed corporate terms.
Yes. Bulk discounts may be available for larger orders, festive campaigns and high-volume projects.
The discount depends on factors such as quantity, product selection and order value.
For standard gifts and hampers, volume-based discounts may apply. Customised hampers or gifts that have already been specially priced may not qualify for an additional discount.
Approved Corporate Account customers may receive welcome benefits such as a first-order discount and free delivery within Peninsular Malaysia, subject to the applicable corporate terms.
Additional corporate benefits may include ongoing account discounts, bulk-order pricing, Giftlab Rewards and dedicated account support.
Yes. Corporate customers can earn Giftlab Rewards Points, subject to the applicable Corporate Account and payment conditions.
For corporate customers using approved credit terms, points are credited after the invoice has been paid within the agreed credit period.
Giftlab's current Rewards programme awards 1 Reward Point for every RM1 spent, with points excluding items such as delivery fees, vouchers and discounted items. Points remain valid while the account remains active and are forfeited after 12 months of inactivity.
Yes. Corporate customers can redeem eligible Giftlab Rewards Points according to the Giftlab Rewards programme.
For corporate accounts, redemption may be coordinated with the company's dedicated Giftlab contact where required.
Please see Giftlab Rewards for the current points, voucher and redemption rules.
Not necessarily. Promotional vouchers and corporate pricing may be subject to separate terms and may not always be combined.
The applicable terms will depend on the promotion, product and corporate arrangement.
Where a corporate order involves special negotiated pricing, please check with your Corporate Team before placing the order.
Yes. Giftlab supports corporate purchasing processes involving Purchase Orders.
For companies with procurement requirements, our Corporate Team can assist with quotations, PO coordination, order confirmation and invoicing arrangements.
Yes. Our Corporate Team can prepare formal quotations for corporate gifting projects, including bulk, festive, customised and event-related requirements.
For larger projects, please provide details such as the products or type of gifts required, estimated quantity, budget, delivery requirements and desired delivery date.
Yes. Approved corporate customers may apply for credit terms of 7, 14 or 30 days, subject to management approval and supporting documentation.
Credit facilities are not automatically granted with every Corporate Account. Approval depends on the company's application and Giftlab's assessment.
Corporate customers with regular purchasing requirements may apply for credit facilities.
Supporting documents may include company registration information, company profile and other documents requested by Giftlab.
Credit approval is subject to management review, and payment must be made within the agreed credit period.
Giftlab's Terms of Service also state that overdue corporate accounts may result in suspension of credit privileges.
Giftlab's corporate materials indicate eligibility may be considered for companies with established purchasing activity, including businesses spending at least RM8,000 per annum or placing at least two orders per month, subject to approval.
Yes, consolidated billing may be available for approved Corporate Account customers, particularly where a company has recurring orders, multiple delivery locations or several authorised purchasers.
The exact billing arrangement will depend on your corporate account and agreed payment terms.
Yes. We understand that corporate purchasing may require more than simply placing an online order.
Depending on your requirements, our Corporate Team can assist with:
- Formal quotations
- Purchase Orders
- Corporate billing
- Consolidated billing
- Credit facilities, subject to approval
- Customised proposals
- e-Invoicing
- Delivery coordination
Yes. Corporate customers can use the payment methods available on Giftlab, including company credit cards, online payment methods and other approved corporate arrangements.
For Purchase Orders, credit facilities or special billing arrangements, please coordinate with our Corporate Team.
Yes. We offer customised corporate gifting solutions based on your budget, recipient profile, occasion and brand requirements.
Depending on the project, customisation may include:
- Hamper contents
- Gift selection
- Greeting cards
- Ribbons
- Packaging
- Branded sleeves
- Corporate colours
- Personalised presentation
The level of customisation depends on the product and order quantity.
Yes. Where practical, we can incorporate your company branding into corporate gifts and packaging.
Depending on the project, this may include branded sleeves, ribbons, greeting cards or other personalised packaging.
Our team will advise on what is practical based on the product, quantity, production requirements and budget.
Yes, customised hamper contents can be discussed for corporate projects.
The available options depend on the type of hamper, product availability, quantity, budget and any dietary or other requirements.
For larger corporate orders, our team can propose a selection based on your brief rather than limiting you to an existing standard hamper.
Yes. We can explore bespoke corporate gifting projects where the gift, presentation and packaging are developed around your requirements.
Bespoke projects are assessed individually based on quantity, budget, production requirements, product availability and delivery schedule.
For a bespoke proposal, please contact our Corporate Team with your brief.
Yes. Where the product and order format allow, corporate gifts can be personalised for individual recipients.
For larger programmes, please provide the recipient list and any required names, messages or other personalisation details to our Corporate Team so we can advise on the most suitable process.
Yes. Corporate gifts can be prepared for events such as product launches, media events, corporate functions and appreciation occasions.
However, event floral styling and event management are separate services. For floral styling, please refer to our Corporate Events service.
Yes. We can support businesses with recurring gifting requirements such as:
- Employee milestones
- Client appreciation
- VIP gifting
- New baby gifts
- Congratulations
- Get-well or wellness gifts
- Condolence arrangements
- Festive gifting
- Corporate anniversaries
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For regular programmes, a Corporate Account can make ongoing ordering and coordination easier.
Yes. Corporate orders can involve multiple recipients and delivery addresses.
For larger or multi-recipient orders, provide the recipient list, delivery addresses, preferred delivery dates and any individual personalisation requirements to our Corporate Team.
The team can then advise on the most efficient ordering and delivery arrangement.
Yes. A corporate gifting project can include different products or gift selections for different recipient groups, subject to product availability and project requirements.
This is particularly useful when different gifts are required for employees, clients, VIPs, partners or media contacts.
Yes. Giftlab can support corporate customers with multiple delivery locations.
For recurring corporate floral services, multiple company locations can also be coordinated under one Corporate Account with consolidated billing where applicable.
For larger gifting programmes, please provide the branch list and delivery requirements to our Corporate Team.
For recurring requirements, we can discuss an ongoing corporate gifting arrangement with you.
The most suitable approach depends on whether you need recurring flowers, regular individual gifts, festive campaigns or scheduled employee/client gifting.
For recurring flowers, please see our separate Flower Subscription and Corporate Flowers services rather than treating them as standard Corporate Orders.
Yes. Giftlab has experience supporting larger corporate gifting projects and tender-based requirements.
For such projects, we can discuss product selection, quantities, pricing, customisation, packaging, delivery requirements and project timelines.
Larger projects are assessed individually based on scope, preparation requirements and scheduling.
Yes. We can provide gifts for corporate events, including appreciation gifts for:
Speakers
VIP guests
Media partners
Sponsors
Employees
Business partners
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These may include flowers, hampers or curated gift sets.
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For event floral styling, such as stage arrangements, gala dinner centrepieces or boardroom florals, please refer to our dedicated Corporate Events service.
Yes. Giftlab offers international flower and gift delivery through our network of florist partners.
International orders are coordinated separately from Malaysia domestic delivery, and product availability, pricing, delivery timing and substitution policies depend on the destination country and local florist.
Corporate customers can also contact our team directly for larger international gifting requirements.
Yes. Malaysian companies can use Giftlab's international delivery service to send flowers and gifts to recipients in supported overseas destinations.
For larger corporate programmes, our team can help coordinate the requirements and liaise with our overseas florist network.
International delivery follows separate destination-based arrangements, so delivery availability and timing should be confirmed before ordering.
7. Tax & E-Invoicing
An e-Invoice is a digital representation of a transaction between a seller and buyer. It contains transaction details such as the seller and buyer information, description of goods or services, quantity, price, tax information where applicable and total amount.
In Malaysia, e-Invoicing is implemented under the framework administered by the Inland Revenue Board of Malaysia (LHDN/HASiL).
For customers who require an official e-Invoice from Giftlab, simply select āRequire e-Invoiceā during checkout and provide the required details.
An e-Invoice is a digital tax document issued and validated through Malaysia's e-Invoice framework.
For customers who require an e-Invoice for their company's accounting or tax purposes, Giftlab can issue the appropriate e-Invoice when the required information is provided.
You do not need to request an e-Invoice simply because you are making a personal purchase. Whether your business requires an e-Invoice depends on your own accounting and tax requirements.
Yes. Giftlab supports official invoices and e-Invoicing for customers who require them.
During checkout, select āRequire e-Invoiceā and provide the requested company or taxpayer details.
For corporate purchases involving Purchase Orders, bulk orders or special procurement requirements, our Corporate Team can also coordinate invoice arrangements.
The information is required so that the e-Invoice can be issued to the correct business or taxpayer and contain the necessary details for accounting and tax purposes.
Depending on the type of customer and transaction, Giftlab may require information such as:
- Company or taxpayer name
- Business Registration Number (BRN), where applicable
- Tax Identification Number (TIN)
- Registered address
- Email address
- SST registration number, if applicable
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Please make sure the information provided is accurate before submitting your order.
For a company e-Invoice, please provide the details requested during checkout, which may include:
- Company name
- Business Registration Number / TIN
- Registered address
- Email address
- SST registration number, if applicable
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The exact information required may depend on the type of taxpayer and the requirements of the e-Invoice system.
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Giftlab may contact you if additional information is required to process the e-Invoice correctly.
If you are making a personal purchase and do not require a business e-Invoice, you may not need to provide company information.
If you require an e-Invoice, Giftlab will request the information required for the applicable taxpayer type.
Because e-Invoice requirements can differ between individual and business transactions, please provide the details requested at checkout accurately.
At checkout, select āRequire e-Invoiceā and complete the requested company or taxpayer information.
For corporate bulk orders, Purchase Orders or customised projects, you may also request invoice coordination through our Corporate Team.
Yes, where the order and invoice status allow it.
Giftlab's current corporate e-Invoice guideline allows customers to request an e-Invoice after checkout through the invoice-request process. For such requests, customers should submit the request within 3 days of the order to allow the invoice details to be processed correctly.
Please provide your order number and the complete company or taxpayer information required.
Yes. Giftlab's current corporate e-Invoice process allows customers to request an e-Invoice after checkout.
Please submit the request as soon as possible, preferably within 3 days of placing the order, together with the correct company or taxpayer information.
Requests made after the applicable processing period may not be possible, particularly if the original invoice has already been finalised.
Giftlab will issue the e-Invoice after the order has been processed and payment has been confirmed, subject to the required information being complete and accurate.
The e-Invoice will be sent to the email address provided for the invoice.
For corporate orders, bulk projects or Purchase Order arrangements, the timing may depend on the agreed invoicing process.
Not necessarily.
If you require an e-Invoice, please select āRequire e-Invoiceā during checkout and provide the required information.
For corporate orders arranged through our Corporate Team, e-Invoice requirements can be coordinated as part of the order or procurement process.
First, please check the email address provided for the order, including your spam or junk folder.
If you still cannot locate your e-Invoice, contact Giftlab with your order number and the email address used for the purchase.
For corporate orders, your Corporate Team contact can also assist with invoice enquiries.
Please contact Giftlab as soon as you notice an error ā preferably before the e-Invoice is issued and validated.
If an e-Invoice has already been issued and submitted through the LHDN system, the correction process may require cancellation or the issuance of an appropriate adjustment document, depending on the circumstances.
For this reason, please carefully check your company name, TIN, registration number and other invoice details before submitting your order.
Please contact Giftlab as soon as possible.
Under the LHDN e-Invoice framework, an e-Invoice can generally be cancelled by the supplier within 72 hours from validation where the applicable conditions are met. After that period, adjustments are generally handled through an appropriate credit note, debit note or refund note e-Invoice rather than simply editing the original document.
Any correction is subject to the applicable e-Invoice rules and Giftlab's processing procedures.
A credit note e-Invoice is an adjustment document used to reduce or otherwise adjust the value of a previously issued e-Invoice.
For example, it may be used where an adjustment is required after the original e-Invoice has been issued and the transaction cannot simply be cancelled or amended directly.
The credit note must reference the relevant original e-Invoice.
Once the 72-hour cancellation period has passed, the original e-Invoice generally cannot simply be cancelled.
Where an adjustment is required, LHDN's guidance provides for the use of an appropriate credit note, debit note or refund note e-Invoice, depending on the nature of the adjustment.
The adjustment should reference the original e-Invoice.
Where an adjustment is required, Giftlab will follow the applicable e-Invoice process and issue the appropriate document where necessary.
Please contact our team with your order number and details of the required correction or adjustment.
The exact document issued depends on the nature of the transaction and adjustment.
Yes. Overseas customers or companies purchasing gifts for delivery in Malaysia may request an e-Invoice where applicable.
Please select āRequire e-Invoiceā during checkout and provide the required company or taxpayer details.
For overseas corporate customers, particularly where the purchase is being made on behalf of a company, we recommend contacting our Corporate Team if you require specific invoicing or procurement documentation.
Businesses should retain relevant tax and transaction records in accordance with Malaysian record-keeping requirements.
LHDN materials state that business records should generally be retained for 7 years for audit purposes. LHDN also notes that e-Invoices remain stored in the MyInvois system for up to two years, so taxpayers are advised to maintain their own records rather than relying solely on the portal.
For your company's specific tax obligations, please consult your accountant or tax adviser.
Giftlab retains transaction and invoicing records as required for our business and accounting purposes.
Customers should also retain their own e-Invoice and supporting documentation for their accounting and tax records.
For specific record-retention requirements applicable to your business, please consult your accountant or tax adviser.
Where applicable, taxes will be reflected in the pricing or invoice according to the applicable Malaysian tax requirements.
Giftlab's e-Invoice process will include tax information where required.
For the most accurate information about whether a particular product or service is subject to SST or another tax, please refer to the applicable product/order details or contact our team.
For recurring requirements, we can discuss an ongoing corporate gifting arrangement with you.
The most suitable approach depends on whether you need recurring flowers, regular individual gifts, festive campaigns or scheduled employee/client gifting.
For recurring flowers, please see our separate Flower Subscription and Corporate Flowers services rather than treating them as standard Corporate Orders.
8. Flower Subscription
Giftlab's Flower Subscription lets you receive fresh flowers regularly without placing a new order each time.
You can subscribe for your home, as a recurring gift for someone special, or for a workplace. Depending on the plan, you can choose your preferred flower style, size, duration and delivery frequency.
Subscriptions are currently available within the Klang Valley, covering Kuala Lumpur, Petaling Jaya and most selected areas of Selangor.
It's a simple four-step process:
- Choose Your Plan
Select Home, Recurring Gift or Workplace, then choose your flower style, size, duration and frequency.
- Share Your Preferences
Tell us your preferred colours, flowers or style ā or leave the design to our florists.
3.We Deliver Your Flowers
Your flowers are delivered according to your selected schedule.
- Enjoy & Refresh
Use your own vase or add one to your first order, then enjoy a fresh delivery at each scheduled interval.
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Giftlab's florist team will contact you before the first delivery to confirm your preferences.
There are two main routes:
Home / Recurring Gifts
- Classic
- Seasonal
- Tropical
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Workplace
- Office Lobby
- Reception
- Meeting Room
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Each route has different size and styling options designed for the intended space or purpose.
Yes. Flower Subscriptions can be arranged as recurring gifts.
You can send flowers weekly, fortnightly or monthly, and coordinate recurring messages, monthly themes, anniversary reminders or personalised colour preferences.
For recurring gifts, Giftlab can also provide a message card with each delivery.
You can choose from:
- 1 month
- 3 months
- 6 months
- 12 months
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The longer subscription periods offer greater savings compared with shorter commitments.
You can choose:
- Weekly
- Bi-weekly / fortnightly
- Monthly
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Your selected frequency determines how often your flowers are delivered throughout the subscription period.
Yes. Preferred delivery days can be selected during checkout.
Workplace subscriptions generally operate around fixed weekday delivery windows, while home subscriptions can be scheduled around available delivery days.
Your available choices will be shown during the ordering process.
Yes. Giftlab offers a one-time trial option at a slightly higher price.
It is intended for customers who would like to experience the flowers, size and service before committing to a longer subscription.
Upgrading is possible, subject to availability.
Please contact Giftlab at least 3 working days before your next delivery cycle if you would like to upgrade.
Yes. You can share your preferred colours, flower types, styles or general aesthetic.
For example, you may request:
- White flowers
- Pastel colours
- Tropical greens
- Particular flower varieties
- Minimalist or lush arrangements
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You can also leave the selection to our florist and choose a more varied look from one delivery to the next.
Yes, you can request a consistent colour palette or preferred flower style.
However, flower availability in Malaysia changes from week to week. We will do our best to follow your preferences while recommending alternatives where necessary to maintain quality, freshness and good design.
You can also choose to give our florists more creative freedom so each delivery feels different.
If a requested flower is unavailable, Giftlab may substitute it with another bloom of similar or higher value.
We will aim to maintain the overall colour direction, style and value of your selected subscription.
Seasonal availability can vary, so specific flower varieties cannot always be guaranteed for every delivery.
Yes. You can update your preferences for future deliveries by contacting Giftlab.
We recommend providing any changes before the next delivery cycle so our florist has sufficient time to plan the arrangement.
Yes. You can either maintain a consistent look or allow our florists to create a fresh interpretation for each delivery.
This is particularly suitable if you enjoy seasonal flowers and variety.
Giftlab's subscription service is designed to accommodate both consistency and surprise.
No. You can use your own suitable vase.
Alternatively, you can add a vase to your first subscription delivery.
If you're unsure whether your vase is suitable, you can upload a photograph during checkout and Giftlab can advise whether its size is appropriate for your selected plan.
Yes. The current Flower Subscription FAQ states that a vase can be added after subscribing by contacting Giftlab.
You can also add one with your first delivery.
Depending on your selected plan, your subscription delivery includes:
- Hand-selected premium stems
- A florist-themed arrangement or bundled blooms
- Nutrient sachet
- Flower-care card
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For recurring gifts, a rotating message card can also be included with each delivery.
Flower Subscription is currently available only within the Klang Valley, covering:
- Kuala Lumpur
- Petaling Jaya
- Most selected areas of Selangor
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The service is intentionally limited to the Klang Valley so Giftlab can maintain freshness and reliable recurring delivery.
Customers outside the Klang Valley can still order individual flower deliveries through Giftlab's main Flower Delivery service.
Yes. Someone should be available to receive the flowers at the delivery address.
Fresh flowers should not be left unattended for extended periods, particularly in Malaysia's climate.
For workplace deliveries, the recipient can be an authorised staff member or reception/security personnel where appropriate.
Yes. Please provide the new address at least 3 days before the next scheduled delivery.
Additional delivery charges may apply if the new address is outside the original delivery area or involves a different delivery distance.
For permanent address changes, we recommend contacting Giftlab before the next cycle rather than changing the address at the last minute.
Yes, this may be possible depending on the subscription arrangement.
Workplace subscriptions can support multiple locations, which is particularly useful for companies with several branches or offices.
For multiple recurring gift recipients or locations, please contact Giftlab so the delivery arrangements can be confirmed.
Yes. You may request to pause your subscription by notifying Giftlab at least 3 days before the next scheduled delivery.
The subscription period will be extended accordingly.
Yes, a delivery can be postponed by arranging a pause or date change with Giftlab in advance.
Please contact us at least 3 days before the next scheduled delivery so we can adjust the subscription schedule.
Yes. Please notify Giftlab at least 3 days before the scheduled delivery.
Subject to availability, we can adjust the delivery date and extend the subscription period accordingly.
Yes. Cancellations are permitted subject to the subscription cancellation terms.
For a mid-subscription cancellation:
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- Refunds are prorated.
- Previously applied long-term subscription discounts may be recalculated.
- A per-delivery charge may apply to deliveries already completed.
- Administrative fees may apply.
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Please refer to the cancellation terms provided with your order confirmation for the applicable calculation.
You can request a temporary pause.
Please notify Giftlab at least 3 days before the next scheduled delivery, and the subscription period will be extended accordingly.
This covers holidays, travel, office closures and similar situations without creating another four FAQs for essentially the same thing.
They are two different services.
Workplace Flower Subscription
- More economical
- Fresh cut flowers delivered according to your subscription
- Your team arranges the flowers
- Suitable for offices that prefer flexibility and lower ongoing costs
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Weekly Office Flowers
- Full-service floral arrangement
- Giftlab designs, delivers, places and refreshes the flowers
- Arrangements are tailored to the office environment
- Suitable for companies that want a managed floral service
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For full-service office flowers, see Corporate Flowers.
Yes. Workplace Flower Subscriptions can be arranged for multiple locations.
For companies with several branches, Giftlab can coordinate recurring deliveries across multiple sites.
If you require full-service arrangements, placement and replacement at each location, please refer to our Corporate Flowers service instead.
Yes, eligible subscription purchases can earn Giftlab Rewards Points.
For corporate customers, eligible points can be consolidated under the company's Corporate Account.
Please see Giftlab Rewards for the current points and redemption rules.
Workplace Subscription plans already incorporate subscription-period pricing, with longer periods offering greater savings.
The current Flower Subscription page also states that first-time customers may use the applicable Welcome Discount for the Flower Subscription Plan.
Corporate customers with an active Corporate Account can also earn Giftlab Rewards where eligible.
Yes. Giftlab offers better value for longer subscription periods.
You can choose 1-, 3-, 6- or 12-month subscriptions, with longer commitments receiving greater subscription savings.
The exact pricing is displayed according to the selected subscription plan.
Yes. The current Flower Subscription page states that subscriptions automatically renew at the end of the selected period to maintain continuous service.
Giftlab will notify you before renewal.
You can cancel according to the applicable cancellation terms.
Yes. Giftlab states that customers will be notified before the subscription renews.
If you do not wish to continue, please cancel according to the applicable subscription cancellation terms before the renewal takes effect.
Eligible Flower Subscription purchases can earn Giftlab Rewards Points.
Corporate Account holders can consolidate eligible points across users under the company account.
Please refer to the Giftlab Rewards page for the current earning and redemption rules.
This depends on the terms of the particular voucher or promotion.
Subscription products may have specific promotional conditions, so please check the voucher's terms before applying it.
Where a voucher is not eligible for subscription purchases, it will not be applied at checkout.
9. Corporate Flowers
Giftlab's Weekly Office Flower Service provides fresh, professionally arranged flowers for workplaces on a regular weekly schedule.
Our florists design the arrangements to suit your office environment, dƩcor, colour palette and corporate identity, with flowers commonly placed in areas such as:
- Office lobbies
- Reception desks
- Meeting rooms
- Executive suites
- Other designated workplace areas
Each scheduled visit includes delivery and placement of the new arrangement, with the previous arrangement refreshed or replaced according to the agreed service plan.
We can provide arrangements for different areas depending on your space and requirements, including:
- Lobby or entrance areas
- Reception counters
- Meeting and boardrooms
- Executive offices or suites
- Visitor lounges
- Other suitable workplace areas
The number, size and style of arrangements can be planned around your office layout, budget and desired level of visual impact.
Yes. Reception desks and office lobbies are among the common applications for our Weekly Office Flower Service.
Our florist can recommend an appropriate arrangement size and style based on the space, visibility, surrounding dƩcor and desired impression.
For larger lobby spaces, we can also consider statement arrangements or potted plants where appropriate.
Yes. We can provide smaller tabletop arrangements suitable for meeting rooms, boardrooms and executive areas.
The design can be kept more understated where clear sightlines and conversation are important, while still adding colour and presence to the room.
Yes. Giftlab also provides corporate floral services for restaurants, cafƩs, lounges and hotels.
Depending on the venue, we can provide:
- Weekly or bi-weekly table arrangements
- Seasonal floral styling
- Festive arrangements
- Bar-top or tabletop flowers
- Entrance and counter arrangements
- Floral setups for private dining and special occasions
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Designs can be tailored to complement the venue's interior and brand identity.
Yes. A corporate flower programme can cover several areas within the same workplace.
For example, a plan may include:
- A larger arrangement for the lobby
- A medium arrangement for reception
- Smaller arrangements for meeting rooms
- An executive arrangement for a boardroom or VIP area
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The overall programme can be designed around your space, budget and preferred frequency.
Giftlab provides corporate floral services in Kuala Lumpur, Petaling Jaya and other areas of Malaysia, subject to service availability and the specific requirements of the project.
For recurring weekly services, the practical service area and delivery arrangements will be confirmed as part of your proposal.
Corporate floral services may be available outside the Klang Valley depending on the location, frequency and scope of the service.
Because recurring floral services require scheduled delivery, placement and ongoing coordination, each outstation requirement is assessed individually.
Please submit a Corporate Flowers Proposal Request with your location and requirements so our team can advise.
Yes. Giftlab can coordinate weekly flowers or potted plants for multiple company locations.
For companies with several branches, arrangements can be coordinated under one Corporate Account, with consolidated billing where applicable.
Yes. Our florists consider the office environment, interior style, available space and desired atmosphere when designing the arrangements.
The aim is to complement the workplace rather than simply place a generic bouquet on a desk.
We can consider factors such as:
- Interior colour palette
- Furniture and finishes
- Available space
- Lighting
- Placement
- Brand personality
- Desired level of visual impact
Yes. We can incorporate your brand colours or broader visual theme where practical.
However, we balance brand preferences with:
- Flower availability
- Seasonal availability
- Aesthetic balance
- Longevity
- The suitability of the colours for the space
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We will recommend combinations that look appropriate and remain practical for regular floral service rather than forcing a colour simply because it appears in a brand guideline.
Yes. You can share preferred flower types, colours or styles with our Corporate Florist.
However, specific flowers cannot always be guaranteed every week because availability varies seasonally.
Where a requested flower is unavailable, our florists may recommend a suitable alternative that maintains the overall look and quality of the arrangement.
Yes. Seasonal variety and festive touches can be incorporated into a Corporate Flower programme.
For example, arrangements may change in colour, flower selection or styling throughout the year while still maintaining an overall visual direction suitable for your workplace or brand.
Yes. We can establish an overall floral direction based on your preferred colours, flower types, arrangement style and workplace environment.
The exact flowers may change according to seasonal availability, but the overall design language can remain consistent.
They are two different services.
Weekly Office Flowers ā Full Service
- Giftlab designs the arrangement
- We deliver the flowers
- We place the arrangement
- We refresh or replace it on the scheduled service
- Designs are tailored to your workplace
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Corporate Flower Subscription ā DIY
- Fresh-cut flowers are delivered weekly or fortnightly
- Your team arranges the flowers
- You use your own vases
- It is a more economical and flexible option
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Choose Weekly Office Flowers if you want Giftlab to manage the floral service for you.
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Choose Corporate Flower Subscription if your team is happy to arrange the flowers in-house and wants a more cost-effective option.
Yes. The Corporate Flower Subscription is designed as a more economical DIY alternative.
Giftlab supplies fresh-cut flowers weekly or fortnightly, while your team handles the arranging and display.
Weekly Office Flowers are a full-service arrangement programme where Giftlab handles the design, delivery, placement and refresh.
Yes, subject to the requirements of the selected service and scheduling availability.
If you currently receive full-service Weekly Office Flowers but would prefer to manage the arrangements internally, we can discuss moving to a Workplace Flower Subscription.
Similarly, if your team currently arranges its own flowers but would prefer a fully managed service, you can enquire about Weekly Office Flowers.
Yes. Giftlab supplies indoor-friendly potted plants for offices and corporate spaces.
We can recommend plants based on:
- Available light
- Airflow
- Office layout
- DĆ©cor
- Location within the office
- Maintenance preferences
- Budget
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Options include tabletop plants, medium floor plants and larger statement plants, together with suitable pots, planters or baskets.
Giftlab's current Corporate Flowers recommendations include a range of indoor-friendly plants, including:
Lower-maintenance options
Snake Plant
ZZ Plant
Money Plant / Pothos
Peace Lily
Rubber Plant
Philodendron varieties
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Plants requiring somewhat more natural light or care
Monstera
Dracaena
Parlour Palm
Calathea
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Decorative or statement options
Fiddle Leaf Fig
Alocasia
Specialty Philodendrons
Anthurium
Selected palms and other ornamental plants
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The final recommendation depends on the actual office environment rather than simply picking the prettiest plant from the nursery.
Yes. Giftlab can assess factors such as lighting, airflow, office layout, dƩcor and budget before recommending suitable plants.
This is important because a plant that looks magnificent in a nursery may have a rather different opinion about surviving in a dark, air-conditioned meeting room.
Our Corporate Potted Plant Service includes basic care guidance after installation.
We do not currently offer full plant-maintenance contracts.
We provide basic plant-care guidance and can arrange replacement plants where needed.
For offices requiring intensive or ongoing horticultural maintenance, Giftlab can recommend suitable plant-maintenance partners.
Yes.
Flowers provide changing colour and seasonal freshness, while potted plants provide longer-lasting greenery.
A combined programme can be designed according to your office layout, maintenance expectations and budget.
Giftlab's current Corporate Flowers service is based on supplying potted plants, not a published plant-rental or plant-leasing programme.
For ongoing plant maintenance or rental requirements, please contact our Corporate Team so we can advise whether an appropriate arrangement or partner service is available.
We select market-fresh flowers and use professional floral handling and design practices suited to the Malaysian environment.
Our team also provides simple care guidance to help extend the life of the flowers between scheduled visits.
The workplace should ideally keep arrangements away from direct heat, harsh sunlight and strong air-conditioning vents.
The aim of the Weekly Flower Service is for the arrangement to remain attractive throughout the service period.
Actual longevity varies according to flower variety, environmental conditions, room temperature, airflow, sunlight and how the arrangement is cared for.
We select suitable blooms and provide care guidance, but natural flowers are not manufactured objects with a guaranteed expiry timestamp.
For the full-service Weekly Office Flower programme, Giftlab handles the scheduled replacement or refresh of the arrangement according to the agreed service plan.
At each scheduled visit, the previous arrangement is removed and the new arrangement is placed.
Yes. For the full-service Weekly Office Flower programme, Giftlab removes the previous arrangement and ensures the vase or container is tidy before placing the new arrangement.
This is a useful question to keep because it communicates one of the genuine differences between full-service Weekly Flowers and the DIY subscription.
Flower longevity depends on the varieties used and the environment in which they are kept.
Please follow the care guidance provided by our team and contact us if you have concerns about the condition of an arrangement.
Where a service issue requires attention, our Corporate Florist will assess the situation against the agreed service plan and advise on the appropriate solution.
Additional or unscheduled replacements may be possible depending on the circumstances, flower availability and service arrangement.
Additional charges may apply where the replacement falls outside the agreed service plan.
Please contact your Corporate Florist or Corporate Team to discuss the requirement.
Pricing depends on factors such as:
- Arrangement size
- Flower types
- Number and location of arrangements
- Seasonal requirements
- Design preferences
- Delivery frequency
- Special requests
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The current Giftlab Corporate Flowers information indicates that many office programmes fall within approximately RM180āRM800 per week, but this is only a general guide rather than a fixed price list. An exact quotation is provided after reviewing your requirements.
Giftlab currently offers monthly, quarterly and annual service arrangements, with plans tailored to the office size, dƩcor and budget.
A one-week paid trial may also be available for first-time corporate clients.
Yes. A one-week paid trial may be available for first-time corporate clients.
This allows you to experience the arrangement style and service before committing to a longer-term plan. Availability is subject to scheduling.
Most Weekly Flower Services can begin within approximately 5ā7 working days after the requirements and proposal have been confirmed.
Potted plant installations typically require approximately 5ā10 working days, depending on plant and pot selection.
Actual timing may vary according to availability, location, preparation requirements and the scope of the project.
The preferred method is to complete the Corporate Flowers Proposal Request on our website.
Please provide details such as:
- Company name
- Contact person
- Email and telephone
- Business type
- Required service
- Preferred start date
- Budget
- Requirements or additional information
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Our Corporate Florist will review your requirements and contact you, with the current website stating a response within one business day.
Yes. You can contact the Giftlab Corporate Team by email, WhatsApp or telephone.
However, for a new recurring floral programme, the Proposal Request form is the preferred starting point because it allows our team to understand your space, service requirements and budget before preparing a proposal.
Yes. You can request a temporary pause when your office is closed or during staff holidays.
Please notify Giftlab at least 3 days before the scheduled delivery so that the service can be adjusted.
Yes. You can discuss changes such as arrangement size, placement, flower preferences or the number of arrangements with your Corporate Florist.
Changes may affect the service price and should be confirmed before implementation.
Yes, subject to scheduling and availability.
For example, you may wish to add arrangements for a new reception area, reduce the number of arrangements during a quieter period or increase floral coverage for a particular season or business event.
Please contact your Corporate Florist so the service plan and quotation can be adjusted.
Yes, Giftlab can provide floral arrangements for corporate occasions such as boardroom meetings, VIP visits and certain events.
However, one-off corporate event floral styling is handled under our Corporate Events service, rather than the standard Weekly Corporate Flowers programme.
Yes. Businesses can use Giftlab for both ongoing workplace flowers and corporate gifting requirements.
For example, a company may use Weekly Office Flowers for its reception while also ordering:
- Employee gifts
- Client appreciation gifts
- Festive hampers
- VIP gifts
- Congratulations flowers
- New baby gifts
- Sympathy arrangements
For corporate gifting, please see Corporate Orders.
Eligible Corporate Flower purchases may earn Giftlab Rewards Points where the company has an active Corporate Account and meets the applicable programme requirements.
The current Corporate Flowers FAQ states that Weekly Flower Services can earn points as part of an active Corporate Gifting relationship.
For the current earning and redemption rules, see Giftlab Rewards.
Internal link:
Urgent or last-minute requests may be possible depending on flower availability, location, service requirements and our existing schedule.
For urgent requirements, contact us directly by WhatsApp or telephone rather than relying solely on the online proposal form.
10. Returns, Refunds & Guarantees
Because many of our products are perishable ā including fresh flowers, fruits, cakes and gourmet food ā returns are generally not accepted once an order has been delivered.
If there is a genuine quality issue, damage or another problem with your order, please contact us within 24 hours of delivery with clear photographs. Our team will review the situation and determine the appropriate resolution.
Refunds are considered when an order has been verified as having a genuine quality or fulfilment issue.Ā
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Depending on the circumstances, Giftlab may offer:
- A replacement
- Store credit
- A partial refund
- A full refund
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Refunds are not automatic and each case is reviewed based on the nature of the issue.
Giftlab may offer a replacement, store credit, partial refund or full refund depending on the circumstances of the case.
The appropriate resolution is determined after we review the issue, including the product condition and supporting photographs.
Orders cannot generally be cancelled for a change of mind once production has begun, particularly for customised, personalised, branded or perishable orders.
Once an order has entered production or fulfilment, a refund may not be available.
Customised, branded and personalised products are generally non-refundable unless they are found to be defective or there is another verified issue with the order.
This is important because it should not sit under Topic 4's customisation FAQ as a refund policy. Topic 4 explains what can be customised; Topic 10 explains what happens when something goes wrong.
Once a refund has been approved, the time taken for the funds to reach you depends on the original payment method and the payment provider's processing time.
I would not put a fixed number of days here yet. The current website's Terms do not establish a definitive refund-processing SLA, and the payment FAQ should own the actual processing timelines once Giftlab confirms them.
No. Giftlab does not issue refunds for delivery failures caused by recipient unavailability.
If the recipient is unavailable, our team may contact the sender for further instructions, and additional charges may apply for a redelivery attempt.
A refund is generally not provided when a delivery fails because an incorrect or incomplete address was supplied.
Redelivery or additional handling charges may apply, particularly for perishable products.
Giftlab's Best Price Guarantee means that if you find the exact same product offered by a direct competitor in Klang Valley at a lower price, we will refund the difference, subject to verification.
The competing product must match the Giftlab product in relevant details such as flower grade, hamper contents and presentation.
The competing product must be genuinely comparable to the Giftlab product. This means the product should match in key elements such as:
- Flower grade, where applicable
- Hamper contents
- Presentation
- Overall product specification
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A similar-looking product or a product with different contents or specifications would not necessarily qualify.
The current Giftlab Best Price Guarantee applies to direct competitors within Klang Valley.
Please provide proof of the competing offer to Giftlab within 48 hours of purchase so that our team can verify that the product and pricing meet the requirements of the guarantee.
Giftlab will verify the competing offer and, if the claim qualifies under the guarantee, refund the difference between the Giftlab price and the verified lower competing price.
No. The Best Price Guarantee does not apply in cases of discounted competitor products.
If an order is placed and paid for before the applicable cut-off time and is not delivered within the promised delivery window, Giftlab may provide a delivery-fee refund or a 20% delivery credit voucher, subject to the conditions of the guarantee.
You may choose between:
A refund of the delivery fee; or
A 20% delivery credit voucher for your next order.
No. The guarantee does not apply where the delay or failed delivery is caused by recipient unavailability.
The current Guarantee page excludes courier issues outside Klang Valley, while the Terms of Service also state that courier disruptions, force majeure and peak-season congestion beyond reasonable operational control are excluded.
The current Terms exclude delays caused by peak-season congestion beyond reasonable operational control. Giftlab also notes that delivery cut-off times and delivery conditions may change during periods such as Valentine's Day, Mother's Day, Chinese New Year, Hari Raya and Christmas.
Contact Giftlab with your order details so that we can verify the delivery time, promised delivery window and circumstances surrounding the delay.
The current Terms state that guarantee claims should be submitted within 48 hours of delivery.
Please contact Giftlab within 24 hours of delivery and provide clear photographs showing the condition of the product and packaging.
Please do not discard the item before Giftlab has had an opportunity to review the issue.
Please contact Giftlab as soon as possible and, preferably, within 24 hours of delivery. Provide your order details together with clear photographs of the product received and its packaging.
Our team will review the issue and determine the appropriate resolution, which may include a replacement, store credit or refund depending on the circumstances.
Please contact Giftlab within 24 hours of delivery with photographs of the hamper as received and details of the missing item.
Our team will review the order and determine the appropriate resolution.
Minor packaging dents, courier carton creases, loosened shrink-wrap or small aesthetic changes during transit do not automatically constitute a product defect when the contents remain intact, the product value is preserved and the overall presentation remains acceptable.
Please report the issue within 24 hours of delivery and provide clear photographs.
Giftlab will review the condition of the product and may provide a replacement, store credit, partial refund or full refund where the issue is verified.
Please contact Giftlab within 24 hours of delivery and provide clear photographs of the flowers.
Please do not discard the arrangement before our team has reviewed the concern. We will assess the condition and determine whether a replacement, store credit or refund is appropriate.
Quality concerns should be reported within 24 hours of delivery, together with clear photographs.
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After 24 hours, Giftlab may be unable to assess the original condition of the product because storage, temperature, handling and environmental conditions may have affected it.
Not necessarily. Flowers are living products and their longevity can be affected by factors such as heat, direct sunlight, air-conditioning, water care and the environment in which they are kept.
If the flowers were delivered in satisfactory condition and deteriorated later because of environmental conditions or care, this would generally not be considered a product defect.
Reasonable differences in flower varieties, colours, foliage, fillers and overall design do not automatically constitute a product defect. Giftlab may make substitutions based on seasonal and daily market availability while maintaining the overall style, value and integrity of the arrangement.
Not normally. Minor cosmetic concerns that do not affect the product's integrity, value or overall presentation do not automatically qualify for a refund.
Giftlab cannot generally treat deterioration after delivery as a product defect where the product was satisfactory when delivered but was subsequently affected by improper storage, delayed opening, heat, sunlight, failure to refrigerate where required or other environmental conditions.
Contact Giftlab as soon as possible, preferably within 24 hours of delivery for product quality or damage concerns.
Please provide:
- Your order number
- A brief description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
- Any other information that may help us assess the issue
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Please keep the product until Giftlab has completed its review.
Photographs allow our team to assess the condition of the product at the time the issue was reported and determine the appropriate resolution.
They are particularly important for perishable products because their condition can change after delivery.
Please do not discard the product before Giftlab has reviewed the claim.
The current Terms specifically ask customers not to discard the item before review.
Quality concerns should be reported within 24 hours of delivery with clear photographs. Giftlab may be unable to assess or accept quality claims reported after this period.
The current Giftlab Guarantee page states that a Best Price Guarantee claim should be supported with proof within 48 hours of purchase. The Terms of Service state that guarantee claims should be submitted within 48 hours of delivery.
Please contact Giftlab through our customer service channels with your order number and supporting information.
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For urgent assistance, Giftlab currently lists:
Email: sales@gift-lab.com
WhatsApp: +6012-691 5200
Telephone: +603-7883 0233
11. Giftlab Rewards
Giftlab Rewards is available to customers who create a Giftlab account. Once your account is created, you are automatically enrolled in the Rewards programme.
Yes. Reward Points are linked to your Giftlab account, so you need to be logged in to earn, track and redeem your points.
New members receive Giftlab's current welcome benefits, which are sent to the registered email address. These currently include a RM5 voucher, a free-shipping voucher and a 10% off voucher, subject to the stated voucher terms.
Yes. Existing customers can participate by creating or using a Giftlab account. Rewards are linked to the customer account rather than requiring a separate loyalty membership.
Log in to your Giftlab account and visit My Rewards. Your points balance and available redemption options will be displayed there.
For eligible purchases, you earn 1 Reward Point for every RM1 spent. Additional points may also be offered through selected referrals, social activities, reviews and promotional campaigns.
Reward Points are earned on eligible purchase value. The current Rewards terms state that points are calculated on the order value excluding delivery fees, vouchers and discounted items.
No. Delivery fees are excluded when calculating Reward Points.
No. Reward Points are calculated on the eligible order value after excluding vouchers and discounted amounts.
Yes. Giftlab may run member-only promotions, seasonal campaigns and selected activities that offer additional Reward Points.
Giftlab currently allows additional Reward Points to be earned through selected referrals, social media activities, reviews and promotions. These activities are verified through the registered Giftlab account.
Reward Points are calculated on the eligible order value after excluding vouchers and discounted amounts.
Once you have accumulated enough points for one of the available Reward vouchers, you can redeem your points through My Rewards in your Giftlab account.
Log in to your Giftlab account, go to My Rewards, select an available voucher and choose Redeem Now. Your voucher code will then be generated for use on a future order.
The current Rewards page gives the example that 500 Reward Points can be redeemed for a RM15 Giftlab voucher. Available voucher denominations may be displayed in your My Rewards section.
Yes. Once redeemed, your Reward voucher can be used at checkout, subject to its applicable terms.
No. Only one voucher can be used per transaction. Reward vouchers also cannot be combined with other promotional codes.
No. Giftlab Reward Points are non-transferable and cannot be exchanged for cash.
No. Reward Points are tied to your Giftlab account and are non-transferable.
Your Reward Points do not expire as long as your Giftlab account remains active.
However, if there is no activity for 12 consecutive months, your accumulated points will be forfeited. Your Giftlab membership itself remains active.
Yes. Giftlab currently states that members will receive:
- An email one month before points are due to expire
- A final reminder one week before
- A follow-up email after the points have been forfeited
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Giftlab may also attempt personal contact with high-value members.
Your points will be forfeited after 12 consecutive months of inactivity, but your Giftlab membership remains active. You can continue shopping and earning new Reward Points.
No. Expired points canāt be reinstated.
Depending on the current member offers, Giftlab Rewards members may receive:
- Member-only discounts
- Additional Reward Points during selected campaigns
- Birthday benefits
- Special promotions and seasonal offer
Current member benefits include an additional 3% member discount using the designated member code, as well as selected bonus-point promotions.
During your birthday month, Giftlab Rewards members currently receive an exclusive 15% discount with no minimum purchase. The birthday discount code is sent by email approximately one week before your birthday month.
A valid birthday needs to be associated with your Giftlab account so that Giftlab can identify your birthday month and send the applicable offer.
Only one voucher can be used per transaction and vouchers cannot be combined with other promo codes.
No. The birthday offer is 15% off with no minimum purchase.
Yes. Eligible Flower Subscription purchases can earn Giftlab Reward Points. The Flower Subscription page specifically states that eligible subscription purchases earn points.
The current Flower Subscription and Rewards pages confirm that eligible subscription purchases can earn Reward Points, but they do not clearly define whether every recurring instalment/payment is treated as an eligible purchase for points purposes.
For corporate accounts, eligible points cannot be consolidated for different accounts
Yes. Corporate customers with an eligible Giftlab Corporate Account can earn Reward Points.
For corporate customers purchasing under approved credit terms, points are credited after payment is received within the agreed credit period.
Corporate orders made under credit terms do not receive their Reward Points immediately at the time the order is placed.
Giftlab credits the points after payment has been received within the agreed credit period. As this is done manually, kindly allow at least a week before points are credited.
Currently corporate points cannot be consolidated across users.
Yes. Corporate customers participating in Giftlab Rewards can use their accumulated points according to the Rewards redemption rules. Corporate points are associated with the company's Giftlab account rather than being treated as personal cash.
Yes, provided the corporate account is eligible and the invoice is settled within the agreed credit period. Giftlab states that points are credited once payment is received.
Yes provided the company is registered as an active Corporate Account at our website and is also using Giftlab's other gifting services, such as purchasing hampers, corporate gifts or staff bouquets.
Corporate Accounts can participate in Giftlab Rewards while receiving corporate standard discount benefits for website purchase only. For bulk or additional ad-hoc discount purchases, Reward Points will not be applicable.
12. Account & Membership
You can place an order without creating an account if Guest Checkout is available for the order. However, creating a Giftlab account gives you access to account features such as your order history, saved information and Giftlab Rewards.
Select Register on the Giftlab website and complete the registration details requested. Once your account has been successfully created, you can log in to manage your account and access member features.
Giftlab currently provides separate Register and Login functions under the Account section of the website.
No. Creating a Giftlab account is free.
A Giftlab account makes it easier to manage your orders and customer information, while also giving you access to Giftlab Rewards and other member features.
Giftlab Rewards is automatically available to customers who create a Giftlab account, subject to the programme's terms.
Yes. Customers can create a Giftlab account during the online purchasing process, subject to the checkout configuration.
Create an account to save your details and access Giftlab Rewards.
Personal and corporate purchasing may involve different account arrangements. Corporate customers should use the appropriate Giftlab Corporate Account process where required.
Select Login on the Giftlab website and enter the login details associated with your account.
Use the Forgot Password / Lost Password option on the Giftlab login page and follow the instructions to reset your password.
First check your spam, junk or promotional folders and make sure you entered the same email address associated with your Giftlab account.
If you still cannot reset your password, contact Giftlab Customer Service for assistance.
Yes. Once logged in, you can change your password through your account settings, subject to the functionality available in the Giftlab website.
Please contact Giftlab Customer Service so that we can assist with verifying and updating your account details.
For account-security reasons, Giftlab may need to verify ownership of the account before making changes.
Depending on the account features enabled on the website, you may update personal information such as your name, company name (if applicable), email address, telephone number and other account details.
Yes, where the relevant profile fields are available in your account settings. Keeping your contact information current helps Giftlab communicate with you about your orders and account.
Accurate account information helps Giftlab contact you regarding orders, delivery updates, account notifications and member benefits.
It is particularly important to keep your email address and telephone number current because these may be used for order and account communications.
Yes. Customers with a Giftlab account should be able to view their previous orders through their account order history.
Your order history may include information such as order number, order date, order status, products purchased and order total.
Yes. You can check your order status through your Giftlab account where available. Giftlab also provides a separate Track Order function.
Where tracking information is available, you can use Giftlab's order-tracking function to check the status of your delivery.
Tracking availability may depend on the delivery method and order type.
A guest order is not automatically associated with a newly created account unless the website has a specific mechanism for linking the order to that account.
No. Order history is associated with the relevant customer account and should not be accessible through another customer's account.
For corporate accounts with authorised users, access to corporate orders should follow the company's approved account structure.
Giftlab Rewards is linked to your Giftlab account. Creating a Giftlab account automatically enrols you in the Rewards programme according to the current Rewards terms.
The important distinction is that your Rewards membership is part of your Giftlab account; it is not a separate account that you need to create.
Your Giftlab membership remains active, but Reward Points are forfeited after 12 consecutive months of inactivity, according to the current Rewards terms. Giftlab sends advance reminders before points are forfeited.
Giftlab handles customer information according to its Privacy Policy and uses secure website and payment infrastructure for online transactions.
13. International Customers & Overseas Gifting
Yes. Customers living overseas can order Giftlab flowers and gifts for delivery to recipients in Malaysia.
International customers can pay online using major international credit and debit cards, and PayPal is also available. Giftlab's payment system specifically supports overseas customers sending gifts to Malaysia.
Yes. You can order from overseas and have your Giftlab gift delivered to a recipient in Malaysia.
This is particularly useful for Malaysians living overseas who want to send flowers, hampers or gifts to family, friends and business contacts in Malaysia.
Giftlab accepts major international cards and PayPal for overseas customers.
No. You can place your order online from overseas. Your recipient, however, must be located within the delivery coverage applicable to the product you are ordering.
For Malaysian delivery coverage, please refer to Delivery Information.
Yes, subject to product availability and the delivery coverage applicable to the selected product.
Giftlab offers flowers, hampers and gifts for delivery across Malaysia, with specific delivery conditions depending on the product type and destination.
Yes. Your billing and payment details may be associated with your overseas location while the recipient and delivery address are in Malaysia.
Please ensure that the recipient's Malaysian delivery address and contact details are entered accurately.
Potentially, yes. Same-day delivery depends on the product, delivery location, cut-off time, seasonal demand and operational feasibility.
For urgent orders, international customers should complete payment as early as possible because the order can only proceed once payment has been successfully confirmed.
Yes. Giftlab offers international flower and gift delivery through its overseas florist partners.
International orders are coordinated with the appropriate florist or gifting partner in the destination country, rather than simply shipping a Malaysian arrangement overseas.
International delivery is available to selected countries through Giftlab's overseas florist partners.
The exact countries and destinations available should be selected through Giftlab's International Delivery service, as availability can vary by country and city.
International orders are coordinated with a florist or gifting partner in the destination country.
Depending on the destination, Giftlab may arrange a locally fulfilled product that follows the requested gift concept, occasion and value rather than shipping the exact Malaysian product overseas.
Designs, flower varieties, packaging and product availability may therefore differ according to local availability.
You may request a particular product or gifting concept, but the exact product may not always be available in the destination country.
Where necessary, the overseas florist or partner may provide a suitable alternative based on local availability, while aiming to maintain the intended style, value and occasion.
Yes. Giftlab can coordinate international flower and gift deliveries through its overseas florist partners, subject to destination availability.
For a country or city not listed through the international service, customers can contact Giftlab for a custom international request.
You can submit a custom request, particularly for corporate or special gifting requirements.
However, customisation options depend on the destination country, local florist capabilities, product availability and delivery requirements.
Giftlab should confirm the final product and quotation before the international order is processed.
Not necessarily.
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For international deliveries, Giftlab may coordinate fulfilment through an overseas florist or gifting partner in the destination country. This allows the gift to be sourced and delivered locally rather than transported internationally from Malaysia.
Giftlab's website prices are displayed in Malaysian Ringgit (RM/MYR).
International customers may therefore see their card issuer or PayPal account convert the transaction from MYR into their home currency.
Giftlab's website charges are presented in Malaysian Ringgit. Your card issuer or PayPal may convert the transaction into your preferred or account currency.
Any foreign-exchange conversion rate or additional currency-conversion fee is determined by your card issuer or payment provider.
Possibly. Any foreign transaction, currency conversion or international processing fee imposed by your bank or card issuer is outside Giftlab's control.
Please check with your bank or card provider if you are concerned about additional charges.
Yes, international deliveries are handled differently from Malaysian deliveries and may involve different delivery charges depending on the destination, local florist and product selected.
For gifts delivered within Malaysia, the applicable Malaysian delivery charge is shown according to the product and delivery location before checkout.
For international gifting, the final delivery cost may depend on the destination and fulfilment arrangement.
Where an international order requires a change in product value, delivery arrangement or other destination-specific cost, Giftlab should confirm the additional amount with you before proceeding.
Giftlab's Terms state that additional charges arising from regional fulfilment differences will not be imposed without customer agreement.
International customers can pay using major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- UnionPay
- JCB
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Giftlab also accepts PayPal for international customers.
Yes. PayPal is available for international customers who prefer to pay through their PayPal account rather than entering card details directly.
PayPal may apply its own currency-conversion or processing fees.
FPX is primarily intended for customers making payments through Malaysian online banking.
For customers outside Malaysia, international credit/debit cards or PayPal are generally more appropriate payment options.
Giftlab supports Malaysian e-wallets including Touch 'n Go eWallet, GrabPay and Boost. These are primarily suited to customers using Malaysian payment accounts.
For overseas customers, international cards or PayPal are generally the more relevant options.
Yes. Giftlab can provide secure payment links for customers who prefer to complete payment outside the normal checkout process.
Payment links are also used for customised gifts, corporate orders, bulk orders and orders arranged through email or WhatsApp.
Giftlab currently accepts:
- Visa
- Mastercard
- American Express
- UnionPay
- JCB
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These card options are specifically listed for international customers and corporate buyers.
First, check with your card issuer that international and online transactions are enabled and that the transaction has not been blocked by your bank's security controls.
You may also try another accepted card or request a secure payment link from Giftlab.
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Payment failures can occur because of bank authentication issues, insufficient credit limit or network interruptions.
Giftlab's website prices and transactions are presented in Malaysian Ringgit. Your card issuer then handles any conversion into your card's billing currency.
The exchange rate and any foreign-currency fee are determined by your card issuer or payment provider.
Giftlab states that its online payment system uses SSL-encrypted checkout and PCI-compliant payment processing through third-party payment gateways.
Giftlab does not directly handle or store your full card details through the normal payment process.
Yes. Overseas companies can contact Giftlab to arrange gifts for recipients in Malaysia or explore international corporate gifting requirements.
For larger or recurring corporate orders, Giftlab can provide corporate gifting support, quotations and other procurement arrangements where applicable.
Yes. An overseas company can purchase Giftlab flowers and gifts for recipients in Malaysia, subject to product availability and Malaysian delivery coverage.
International payment can be made using accepted international cards or PayPal, while larger corporate projects can be coordinated with Giftlab's Corporate Concierge team.
Potentially, yes. Giftlab can coordinate corporate gifting to multiple recipients and locations, subject to the products, destinations and delivery arrangements involved.
For larger projects, it is preferable to contact the Corporate Concierge team so that recipient lists, delivery requirements, quotations and billing can be coordinated centrally.
Yes. Corporate customers can contact Giftlab's Corporate Concierge team for formal quotations and project-specific arrangements. Giftlab's payment page specifically lists formal quotations and customised proposals among its corporate procurement support.
Giftlab supports Malaysia's e-Invoicing framework for customers who require official e-Invoices.
For a specific overseas company's tax or accounting requirements, the required information and eligibility should be confirmed with Giftlab before the order is processed.
Yes. Customers living overseas can order Giftlab flowers, hampers and gifts online and have them delivered to recipients in Malaysia.
Giftlab accepts international credit and debit cards and PayPal for overseas customers.
Potentially, depending on the hospital, ward, delivery access and product.
Some hospitals have restrictions on delivery access and recipient availability. Please provide the complete hospital and recipient details when ordering, and contact Giftlab if you are unsure whether delivery can be completed.
Yes, provided the recipient and delivery location fall within Giftlab's applicable delivery coverage.
For corporate gifting or multiple recipients, Giftlab's Corporate Concierge team can assist with coordinating the order.
Giftlab can accommodate certain gifting requests, subject to operational and delivery requirements.
If you would like the sender's identity omitted, please indicate this clearly when placing your order or contact Giftlab Customer Service.
Not necessarily every product can be delivered to every Malaysian location.
Delivery availability depends on the product type, delivery location, postcode, logistics method and any applicable product restrictions.
For the detailed Malaysian delivery coverage and product-specific restrictions, please refer to Delivery Information.
14. Suppliers & Partners
Giftlab is interested in quality, distinctive products that can add value to a thoughtful gift or gifting experience.
We are particularly interested in:
- Premium and unique food productsĀ
- Chocolates and confectioneryĀ
- Gourmet foodsĀ
- Tea and coffeeĀ
- Wellness and lifestyle productsĀ
- Artisanal and handmade giftsĀ
- Home and lifestyle productsĀ
- Plants and plant-related giftsĀ
- Festive and seasonal productsĀ
- Corporate-friendly giftsĀ
- Packaging and presentation solutionsĀ
- Floral and gifting accessoriesĀ
- New and emerging gift conceptsĀ
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If your product has the potential to make a gift more thoughtful, distinctive or memorable, we would like to hear from you.Ā
No. Giftlab is open to established brands, independent makers, artisans, emerging brands and new product concepts.
What matters is the quality, suitability, reliability and commercial potential of the product or service, together with its fit with Giftlab's approach to thoughtful gifting.Ā
We look for products that offer a combination of:
- QualityĀ
- DistinctivenessĀ
- Reliable supplyĀ
- Consistent presentationĀ
- Appropriate pricingĀ
- Good gifting appealĀ
- Commercial viabilityĀ
- Potential for repeat ordersĀ
- Suitability for personal or corporate giftingĀ
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Giftlab particularly values products and partners that demonstrate creativity, originality and a genuine commitment to quality.
Yes.
Giftlab is open to discovering new products, new gifting concepts and emerging brands that can bring something different to the market.
Our product range continues to evolve, so suppliers with original, well-made and commercially viable products are encouraged to introduce themselves.Ā
This is worth having because it gives you SEO opportunities around new gift products Malaysia, unique gifts Malaysia, Malaysian gift suppliers, corporate gift suppliers Malaysia, etc., without stuffing those phrases unnaturally into the page.
Yes. Giftlab works with corporate clients on bulk gifting, festive hampers, employee appreciation, client and VIP gifting, events and other business occasions.
Products that are suitable for corporate gifting ā particularly those that can be supplied consistently and packaged or presented professionally ā may be considered for Giftlab's corporate gifting range.
Giftlab considers supplier and commercial arrangements on a case-by-case basis.
If you are interested in supplying products to Giftlab, please provide details of your product range, wholesale or trade pricing, minimum order quantities, lead times and supply capacity through the Partner Enquiry Form.
Giftlab may consider different commercial arrangements depending on the product and partnership opportunity.
Please include your proposed commercial model, pricing, minimum quantities and terms when submitting your proposal.
Absolutely. Giftlab is open to discovering new products and gifting concepts.
You do not need to supply a product that is already part of our range. In fact, original products that bring something genuinely different to the gifting experience are particularly welcome.Ā
Yes. Giftlab welcomes proposals from service providers whose expertise can strengthen our operations, customer experience or brand.
Examples include:
- Logistics and courier servicesĀ
- Photography and videographyĀ
- Design and brandingĀ
- Technology and e-commerceĀ
- Payment solutionsĀ
- Digital marketingĀ
- PrintingĀ
- PackagingĀ
- Software and business toolsĀ
- Other specialist business services
Yes. Independent professionals and specialist service providers may submit a proposal where their expertise is relevant to Giftlab.
Please clearly explain your service, relevant experience, portfolio or examples of work, and how you believe you could add value to Giftlab.
Yes. Logistics is an important part of reliable gifting, and Giftlab is open to working with suitable logistics and courier partners.
Proposals should include service coverage, delivery capabilities, service levels, pricing structure and relevant experience.
Yes. Giftlab welcomes technology and e-commerce solutions that can improve operations, customer experience, payments, fulfilment, personalisation, analytics or other aspects of digital gifting.Ā
Giftlab looks for partners who demonstrate:
- QualityĀ
- Reliability and consistencyĀ
- Fair and transparent pricingĀ
- Professional communicationĀ
- Creativity and originalityĀ
- Commitment to long-term relationshipsĀ
- Ethical sourcing where applicableĀ
- Alignment with Giftlab's values of sincerity, passion and connection.
Giftlab is open to selected affiliate-style and referral partnerships, but we do not currently publish a standard public affiliate commission programme.
If you have an established website, content platform, social media audience or relevant community, you can submit your proposal for consideration.
Yes. Giftlab considers selected collaborations with bloggers, influencers, publishers and content creators whose audience and content are relevant to thoughtful gifting, flowers, celebrations, lifestyle or related subjects.Ā
We look for partners who can create useful, authentic and relevant content and whose audience is aligned with Giftlab's products and brand.
Relevant websites, blogs, social media platforms, communities and content channels may be considered.
Potentially, depending on the nature of your website, audience, content and proposed arrangement.
Please submit your website or social media link together with details of how you would like to feature Giftlab. The Partner Enquiry Form specifically provides a field for your website or social link.
Giftlab does not currently publish a standard commission rate.
For selected partners, affiliate-style or referral arrangements may be discussed depending on the proposed collaboration and commercial terms.
Yes. Giftlab is open to suitable brand collaborations where both parties can create meaningful value for customers or the wider community.
Possible collaborations may include gifting campaigns, co-created products, seasonal initiatives, events, content projects and other commercial partnerships.
Yes. Giftlab works across flowers, gifts, corporate gifting and event-related services and is open to collaborations with event companies where there is a suitable fit.
Yes. PR agencies, marketing agencies and other industry partners may submit collaboration proposals where they can contribute to a relevant campaign, event, corporate project or brand initiative.
Giftlab is open to working with NGOs, CSR projects and community partners on initiatives that align with our values and capabilities.Ā
Any collaboration would be assessed individually based on the proposed initiative, objectives, resources and fit.
Potentially, yes.
Giftlab can explore co-branded, customised or collaborative gifting projects depending on the product, quantities, presentation requirements, branding and commercial arrangements.
For larger projects, please provide a detailed proposal through the Partner Enquiry Form.
Complete the Partner Enquiry Form and select the appropriate partnership type.
Please provide:
- Company or brand nameĀ
- Contact personĀ
- Telephone numberĀ
- Email addressĀ
- Product or service categoryĀ
- Company/product introductionĀ
- Website or social media linkĀ
- Catalogue or proposalĀ
- Wholesale/trade pricing where applicableĀ
- Relevant supporting informationĀ
Giftlab encourages suppliers and partners to use the enquiry form so proposals can be properly documented and directed to the appropriate team.
The more commercially useful your proposal, the easier it is for Giftlab to evaluate.
For product suppliers, we recommend including:
- Product catalogueĀ
- Product photographsĀ
- Product descriptionsĀ
- Recommended retail priceĀ
- Wholesale/trade pricingĀ
- Minimum order quantityĀ
- Lead timeĀ
- Production capacityĀ
- Shelf life, where applicableĀ
- Packaging informationĀ
- Country of originĀ
- Certifications, where relevantĀ
- Delivery or fulfilment capabilitiesĀ
- Website and social media links
Yes. The Partner Enquiry Form allows suppliers and partners to upload a catalogue or proposal.
Yes, where appropriate.
Giftlab may request samples or demonstrations after an initial review to assess product quality, durability, suitability for gifting and other relevant considerations.
Giftlab considers factors such as:
- Product qualityĀ
- ReliabilityĀ
- ConsistencyĀ
- Pricing and commercial termsĀ
- Product suitability for giftingĀ
- Creativity and originalityĀ
- Supply capacityĀ
- Ethical sourcing where applicableĀ
- Long-term potentialĀ
- Alignment with Giftlab's values.
No.
Submitting a proposal allows Giftlab to review the opportunity. Product selection and commercial arrangements are subject to suitability, availability, quality, pricing, demand, operational requirements and other business considerations.
Giftlab's current Partner With Us page states that if there is a potential fit, the Partnerships Team will reach out within approximately 3ā7 working days.
Giftlab strongly encourages potential suppliers and partners to use the Partner Enquiry Form so proposals can be documented and routed to the appropriate team.
For urgent partnership matters, Giftlab currently provides partners@gift-lab.com.
Giftlab will review the information provided.
Where there is a potential fit, the Partnerships Team may contact you to discuss the product or service, request additional information or samples, and explore commercial terms and next steps.
Giftlab may contact you to discuss:
- Product suitabilityĀ
- SamplesĀ
- PricingĀ
- Minimum order quantitiesĀ
- Supply capacityĀ
- Lead timesĀ
- PackagingĀ
- Delivery or fulfilmentĀ
- Commercial termsĀ
- Potential product placement or collaborationĀ
The exact process will depend on the type of product or partnership.
Reliability and consistency are among the qualities Giftlab looks for in suppliers.Ā
Suppliers should therefore provide realistic information about production capacity, lead times, stock availability and seasonal limitations.
Yes. Giftlab's current Partner With Us page specifically mentions festive specialties, and the business works extensively around seasonal gifting occasions.Ā
Suppliers with products suitable for occasions such as Chinese New Year, Hari Raya, Deepavali, Christmas, Valentine's Day, Mother's Day, Father's Day and other celebrations are encouraged to submit proposals.
Potentially. Giftlab is interested in distinctive and original products, so limited-edition, seasonal or exclusive products may be considered where they are commercially viable and suitable for gifting.
Please clearly state whether your product is:
- Limited editionĀ
- SeasonalĀ
- Exclusive to GiftlabĀ
- Available to other retailersĀ
- Available for corporate customisation
Yes. Suppliers can propose individual products or product ranges that could be incorporated into Giftlab's hampers and curated gift collections.
When submitting a proposal, explain the product's dimensions, shelf life, packaging, minimum order quantity, wholesale pricing and any branding/customisation options.
Potentially. Giftlab can consider private-label, co-branded or exclusive product opportunities depending on the product category, minimum quantities, production capability and commercial terms.
Yes. Giftlab welcomes proposals from suppliers and artisans outside Malaysia, particularly where their products offer something distinctive or difficult to source locally.
Giftlab may consider international products in areas such as:
- Gourmet foodsĀ
- Chocolates and confectioneryĀ
- Tea and coffeeĀ
- Seasonal productsĀ
- Festive merchandiseĀ
- Artisanal giftsĀ
- Lifestyle and wellness productsĀ
- Packaging and presentationĀ
- Other distinctive gifting productsĀ
Potentially, subject to product suitability, commercial terms, Malaysian regulatory requirements, import considerations, fulfilment capability and other operational requirements.
Giftlab will assess the proposed arrangement on a case-by-case basis.
Yes, exclusive or differentiated product opportunities can be proposed for consideration.
Please clearly explain the proposed exclusivity, territory, duration, minimum quantities, pricing and production capability.
15. About Giftlab
Pods & Petals Giftlab is a Malaysian florist and gifting company established in 2002, offering fresh flowers, gift hampers, curated gifts and corporate gifting solutions.
Over the years, Giftlab has expanded beyond traditional flower delivery to include personal gifting, festive hampers, corporate gifting, workplace flowers, flower subscriptions and customised gifting solutions.
Giftlab offers a broad range of flowers, hampers and gifts for personal, corporate and festive occasions.
Our services include:
- Fresh flower delivery
- Flower bouquets and arrangements
- Gift hampers
- Gourmet and food gifts
- Chocolates and confectionery
- Baby gifts
- Fruit and wellness gifts
- Balloons and celebration gifts
- Cakes and desserts
- Potted plants and orchids
- Corporate gifting
- Corporate flowers
- Flower subscriptions
- Event and launch floral styling
- Bespoke and personalised gifting
Ā
Giftlab also provides international gifting coordination and corporate gifting services.
Giftlab is all three ā and that is part of what makes our offering different.
We began with flowers and gifting and have developed a broader range of curated products and services covering flowers, hampers, gifts, corporate gifting and floral solutions.
Our focus is not simply on selling a product, but on helping customers choose an appropriate gesture for the person, occasion and relationship.
Yes.
Giftlab serves individual customers sending flowers and gifts to family, friends and loved ones, as well as businesses looking for corporate gifts, employee appreciation, client gifts, festive hampers, workplace flowers and other corporate gifting solutions.
Giftlab was established in 2002.
For more than two decades, we have been creating flowers, gifts and gifting experiences for customers across Malaysia.
Giftlab has been in the gifting business since 2002, giving the company more than two decades of experience in flowers, gifts, hampers, corporate gifting and related services.
Giftlab was built around the belief that gifting could be more thoughtful, creative and distinctive than simply choosing a conventional bouquet or standard gift.
That philosophy continues to shape how we curate products, design flowers, create hampers and develop gifting experiences today.
āItās All About Being Differentā reflects Giftlab's long-standing approach to gifting: looking beyond conventional choices and finding more thoughtful, creative and distinctive ways to express a feeling or mark an occasion.
It is not simply about being unusual for the sake of being unusual. It is about making the gift feel considered and appropriate to the person receiving it.
Giftlab has evolved from its early focus on flowers and gifting into a broader gifting business serving both personal and corporate customers.
Today, our offering includes flowers, hampers, gifts, festive collections, corporate gifting, corporate flowers, flower subscriptions and bespoke gifting solutions.
Giftlab brings together flowers, gifts, hampers and corporate gifting under one gifting-focused business, supported by more than two decades of experience.
We focus on thoughtful curation rather than simply offering products for the sake of having a large catalogue. Our approach combines product selection, presentation, personalisation, timing and service to help customers choose an appropriate gift for the moment.
Our core values include Authenticity, Creativity, Connection and Passion.
Giftlab focuses on thoughtfully curated gifting, with products and presentations across different price points.
Our emphasis is on quality, presentation, suitability and the meaning behind the gift rather than simply competing on the lowest price.
Giftlab designs and prepares floral arrangements and curates gift hampers using selected flowers, products and presentation materials.
For certain products and services, Giftlab also works with suppliers, makers, associate florists and other partners.
Gifting is highly personal. Different relationships, cultures, occasions and budgets call for different kinds of gifts.
Giftlab therefore brings together flowers, hampers, gourmet gifts, baby gifts, wellness gifts, chocolates, cakes, balloons, plants and other gifting options so customers can find something appropriate without being restricted to one type of product.
Yes.
Giftlab's collections cover a wide range of Malaysian celebrations and cultural gifting occasions, including Chinese New Year, Hari Raya, Deepavali, Christmas, Valentine's Day, Mother's Day, Father's Day, weddings, baby celebrations, housewarmings, condolences and corporate occasions.
Giftlab offers a range of fresh flower arrangements including hand bouquets, mixed floral designs, roses, lilies, orchids, tropical flowers, potted orchids, flower stands and other floral formats.
Availability varies according to season, location and market supply.
Giftlab provides fresh flower delivery across Kuala Lumpur, Petaling Jaya and Klang Valley, with nationwide fulfilment available through its associate florist network for applicable products.
The exact delivery availability depends on the product and destination.
Yes. Corporate gifting is an important part of Giftlab's business.
Giftlab supports bulk and customised corporate orders, festive corporate hampers, employee and client gifting, corporate flower arrangements, workplace flower services and event-related floral requirements.
Yes. Giftlab offers Flower Subscription plans for homes, recurring gifts and workplaces, with weekly, fortnightly and monthly options.
The current subscription service is available within the Klang Valley.
Yes. Giftlab offers personalised and bespoke gifting options, including customised hampers, message cards, personalised additions and corporate gifting projects.
The extent of customisation depends on the product, quantity, availability and project requirements.
Does Giftlab work with corporate clients on large gifting projects?
Yes. Giftlab supports corporate gifting projects involving bulk orders, customised hampers, festive campaigns, multiple recipients, corporate flowers and event-related requirements.
Corporate customers can work with Giftlab's corporate team to discuss project requirements, quotations and fulfilment arrangements.
Biduanita Negara Sharifah Aini was an important part of Giftlab's early brand journey.
She was more than a spokesperson for Pods & Petals Giftlab. During the company's formative years, she was involved in campaigns and promotions as well as the preparation of festive gifting, hampers and floral arrangements.
Her association with Giftlab reflected an early belief in the emotional role of thoughtful gifting ā that beautiful gifts can help people feel appreciated, remembered and cared for.
Yes. Giftlab's current account of its early history states that Sharifah Aini was involved not only in campaigns and promotions but also in the preparation of festive gifting, hampers and floral arrangements during the company's formative years.
Giftlab describes her early involvement as part of the spirit that continues to influence the company: creating gifts that help people feel appreciated, remembered and cared for.
Giftlab's headquarters and studio are located at:
Wisma Giftlab, No. 27, Jalan PJU 1A/41B
Pusat Dagangan NZX, Ara Damansara
47301 Petaling Jaya
Selangor Darul Ehsan, Malaysia
Yes, the studio is where Giftlab orders are prepared and checked, and itās also a general customer self-collection centre. But do note that Giftlab operates primarily as an online and corporate gifting business rather than a conventional walk-in retail shop.
Personal consultations are available by appointment. Please contact Giftlab before visiting so that the appropriate team member can be available to assist you.
Yes. Personal consultations are available by appointment at the Giftlab studio. This may be particularly useful for bespoke gifts, corporate projects, large orders or floral requirements that benefit from discussion.